Strategic Service Delivery Lead – Defence Contracts

Pinnacle Group; Basingstoke; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Job summary

Pinnacle Group is seeking a Service Delivery Manager to lead the Defence DAS service within the Pinnacle Service Families division. You will coordinate procurement, storage, delivery, and recovery of furniture and household items for military families, acting as the main contact for the client and strategic delivery partner.

The role emphasizes stakeholder liaison, supplier performance management and continuous improvement, with a focus on delivering exceptional service and value across the full

Qualifications

• Proven experience managing service delivery contracts.
• Experience managing relationships with clients, suppliers and operational teams.
• Strong stakeholder management skills and commercial awareness.
• Ability to use performance data to identify risks and drive improvements.

Responsibilities

• Act as primary client contact for day-to-day operations and strategic issues.
• Oversee supplier performance and ensure contractual commitments are met.
• Monitor compliance and provide assurance on service delivery.
• Identify risks and drive continuous service improvements.
• Produce KPI and performance reports and support decision-making.
• Support commercial activities, contract variations and client moves.

Skills

Service delivery management

Stakeholder management

Contractual compliance

Supplier performance monitoring

Data analysis

Communication skills

Job description

Pinnacle Group is seeking a Service Delivery Manager to lead the Defence DAS service within the Pinnacle Service Families division. You will coordinate procurement, storage, delivery, and recovery of furniture and household items for military families, acting as the main contact for the client and strategic delivery partner.

The role emphasizes stakeholder liaison, supplier performance management and continuous improvement, with a focus on delivering exceptional service and value across the full