Strategic Senior CSM for Enterprise Automation

Leapwork; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading automation platform company in Greater London is seeking a Senior Customer Success Manager to drive customer onboarding and adoption. This role demands a proactive individual with 5 years of experience in customer success management, particularly with enterprise SaaS clients. Candidates must possess excellent communication skills and a BA/BS degree in a relevant field. Join a fast-paced team dedicated to customer satisfaction and outcomes.

Qualifications

• 5 years of experience in Customer Success or Strategic Account Management.
• Experience with large enterprise SaaS customers, preferably in DevOps or QA.
• Exceptional communication and presentation skills.

Responsibilities

• Onboard and enable customers, ensuring smooth platform launches.
• Drive product adoption by building and executing adoption roadmaps.
• Manage renewal processes and identify growth opportunities.

Skills

Customer Success

SaaS management

Strategic Account Management

Communication

Problem-solving

Education

BA / BS degree in CS or related field

Tools

CRM tools

CS tools

Job description

A leading automation platform company in Greater London is seeking a Senior Customer Success Manager to drive customer onboarding and adoption. This role demands a proactive individual with 5 years of experience in customer success management, particularly with enterprise SaaS clients. Candidates must possess excellent communication skills and a BA/BS degree in a relevant field. Join a fast-paced team dedicated to customer satisfaction and outcomes.