Strategic Risk & Compliance Lead (Flexible Hours)

Hill Dickinson LLP; Liverpool; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Flexible working

Job summary

Hill Dickinson LLP is seeking a Risk & Compliance Manager in Liverpool to lead the firm’s risk and regulatory compliance activities.

You will report to the Head of Risk and Compliance and work with colleagues across regulation, audit, data protection, and operations to strengthen the firm’s risk framework and compliance culture. The role requires proactive risk management and clear, concise reporting.

Qualifications

• Significant experience in a regulated environment, ideally within a legal or professional services organisation.
• Strong knowledge of Solicitors Regulation Authority regulations and Codes of Conduct.
• Experience managing risk, compliance, complaints, claims or regulatory matters and providing practical advice to stakeholders at varying levels of seniority.
• Strong analytical, organisational and communication skills with the ability to assess complex issues and provide clear, risk-based recommendations.
• Proficiency in Word, PowerPoint and Excel for management information reporting.
• Ability to build effective relationships with senior stakeholders and influence positive outcomes.
• Experience drafting, implementing and improving policies, procedures and governance frameworks.
• Ability to prioritise workloads and meet deadlines.

Responsibilities

• Supporting the management of professional indemnity claims processes and advising stakeholders on risk mitigation.
• Maintaining oversight of potential claims and trends with regular senior management reporting.
• Serving as a key contact for partners, legal teams and business services on claims-related matters.
• Managing relationships with insurers and brokers, coordinating information requests and renewals.
• Overseeing the Small Claims Bordereaux process and monitoring trends to improve risk outcomes.
• Providing guidance on data retention for claims and investigations to ensure compliance.
• Supporting the complaints management framework and ensuring regulatory obligations are met.
• Overseeing the complaints register and reporting, identifying trends and root causes.
• Monitoring investigations and responses to meet regulatory deadlines and service standards.
• Collaborating with Directors on conflicts of interest and regulatory position communications.
• Working with the Data Protection team to manage data breach risks and incidents.
• Assessing regulatory implications from breach incidents and ensuring remediation.
• Managing the Risk & Compliance team's workload and mailbox, triaging queries and meeting service standards.
• Providing guidance on risk and compliance matters to colleagues and ensuring policy adherence.
• Reviewing and maintaining risk and compliance policies and guidance materials.
• Supporting development and continuous improvement of risk management and compliance frameworks.
• Producing risk reports and trend analysis for senior leadership.

Skills

Regulated environment

SRA regulations

Stakeholder management

Data analysis

MS Office

Policy development

Risk assessment

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Hill Dickinson LLP is seeking a Risk & Compliance Manager in Liverpool to lead the firm’s risk and regulatory compliance activities.

You will report to the Head of Risk and Compliance and work with colleagues across regulation, audit, data protection, and operations to strengthen the firm’s risk framework and compliance culture. The role requires proactive risk management and clear, concise reporting.