Strategic Resource & Forecasting Lead

Numan; United Kingdom; On-site; GBP 65,000 - 95,000; Full time

Benefits offered by this job

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25 days holiday

Health insurance with Vitality

Electric car salary sacrifice scheme

Enhanced maternity leave

Pension

Flexible working

Training budget

Wellhub membership

Job summary

Numan is seeking a proactive Lead Resource & Planning Coordinator to own workforce planning, capacity modelling and resourcing strategy for our clinical function, with growth to Operations. You’ll build forecasting models, capacity plans and dashboards, while managing a Resource & Planning Coordinator to support day-to-day delivery.

You’ll report to the Head of Clinical Operations, and there is a clear path to broaden this role into broader Resourcing leadership as operations scale across all

Qualifications

• Experience in workforce planning or operations management, including forecasting or capacity modelling.
• Experience managing or mentoring at least one direct report.
• Advanced Excel/Google Sheets; working knowledge of SQL or BI tools.
• Experience designing and implementing new processes from scratch.
• Experience leading change management with new tools or ways of working.
• Strong stakeholder management across Clinical, Finance and People.
• Strong problem-solving and adaptivity in a fast-paced environment.
• Clear written and verbal communication skills.

Responsibilities

• Build and own demand forecasting models and capacity plans across 3–12 month horizons.
• Drive efficiency projects end-to-end and build new processes where none exist.
• Oversee day-to-day workforce planning and rostering, ensuring safe staffing levels.
• Own resourcing budget, cost-to-serve and contractor/overtime spend.
• Develop dashboards and reporting on utilisation, forecast accuracy and cost, for Leadership.

Skills

Forecasting

People management

Excel/Sheets

Power BI

SQL basics

Stakeholder mgmt

Communication

Problem solving

Tools

Looker

Power BI

Zendesk

Intercom

Job description

Numan is seeking a proactive Lead Resource & Planning Coordinator to own workforce planning, capacity modelling and resourcing strategy for our clinical function, with growth to Operations. You’ll build forecasting models, capacity plans and dashboards, while managing a Resource & Planning Coordinator to support day-to-day delivery.

You’ll report to the Head of Clinical Operations, and there is a clear path to broaden this role into broader Resourcing leadership as operations scale across all