Strategic Reporting and Service Management Senior Manager

Unilever; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global consumer goods company is seeking a Strategic Reporting and Service Management Senior Manager to drive governance and performance excellence in their Cyber Security division. This role requires proven experience in technology governance and strong analytical skills. Responsibilities include managing the Cyber governance framework, reporting on performance, and engaging with senior stakeholders. Ideal candidates will have excellent communication abilities and a thorough understanding of Cyber Security models.

Qualifications

• Proven experience in Technology Governance, Strategy Execution, or Performance Management in a global enterprise.
• Strong understanding of Cyber Security or Technology Operating Models and enterprise governance structures.
• Demonstrated success in building executive reporting and governance frameworks.
• Financial and resource planning experience, ideally in multi-domain or matrixed environments.

Responsibilities

• Manage and evolve the Cyber Operating Model governance framework.
• Maintain oversight of L1 strategic milestones and NIST-aligned maturity targets.
• Coordinate Cyber governance forums, including leadership reviews.
• Synthesize and communicate performance outcomes to senior stakeholders.

Skills

Technology Governance

Performance Management

Stakeholder Engagement

Analytical Capability

Job description

Job Title: Strategic Reporting and Service Management Senior Manager – Cyber Security
Location: UK/India (location agnostic)

Work Level: W2C
Function: GDT – Cyber Security
Reports to: Katy Cory

Role Purpose

The Cyber Strategy Execution & Performance Senior Manager supports the Director of Cyber Strategy & Transformation by driving governance, accountability, and performance excellence across the Cyber Product Operating Model.

This role acts as the functional integrator and governance lead across the Cyber organisation — ensuring that the function operates efficiently, transparently, and in alignment with Unilever’s NIST-based operating model. The role partners closely with the CISO and Cyber Leadership Team (CLT) to ensure delivery against strategic priorities, effective resource utilisation, and continuous improvement.

Key Responsibilities

1. Governance & Operating Model Oversight

   Manage and evolve the Cyber Operating Model governance framework, ensuring clarity of ownership, accountability, and performance tracking.

2. L1 strategic milestones & NIST-aligned maturity targets

   Maintain oversight of L1 strategic milestones and NIST-aligned maturity targets across Cyber domains.

3. Cyber governance forums

   Coordinate and support Cyber governance forums, including leadership reviews, steering committees, and transformation boards.

4. Governance practices

   Ensure consistent and auditable governance practices are embedded across all Cyber capabilities.

5. Strategic Performance, Insights & Value

   Serve as the functional owner for Cyber performance insight, using data and reporting produced by the Cyber Reporting & Analytics team to assess how effectively the function delivers against strategy and maturity targets.

6. OKRs, KPIs & performance trends

   Partner with the analytics team and Cyber Product Leads to interpret OKRs, KPIs, and performance trends, ensuring insights drive accountability and improvement.

7. Communication of performance

   Synthesize and communicate performance outcomes to the CISO, Director of Strategy & Transformation, and senior stakeholders — translating data into clear narratives of value, risk, and progress.

8. Functional health

   Maintain a forward-looking view of functional health, identifying opportunities for efficiency, maturity, and impact enhancement across the Cyber organisation.

9. Financial, Resource & Workforce Governance

   Support the Director in managing the Cyber functional budget, ensuring transparency of spend and alignment to strategic goals.

10. Forecasting & resourcing

    Coordinate financial forecasting, resourcing, and workforce planning across domains.

11. Cost-to-serve & investment tracking

    Drive consistency in tracking cost-to-serve, investment efficiency, and sourcing models.

12. Continuous Improvement & Functional Enablement

    Identify and drive cross-domain efficiency and maturity improvements, leveraging insights from reporting and stakeholder feedback.

13. Governance tools & reporting frameworks

    Implement standardised governance tools, templates, and reporting frameworks to enhance consistency and transparency.

14. Cyber Talent and Capability Framework

    Contribute to the Cyber Talent and Capability Framework, supporting career development, succession planning, and skills evolution.

15. Leadership, Stakeholder Management & Collaboration

    Serve as a strategic partner to the Director of Strategy & Transformation, supporting leadership preparation, insights, and decision-making.

16. Engagement

    Engage regularly with Cyber Product Leads, Risk, Compliance, and Technology peers to ensure cohesive delivery.

17. Culture & accountability

    Foster a culture of high accountability, accuracy, and collaboration across the Cyber function.

18. Team leadership

    Lead a small team of governance and reporting professionals to deliver high-quality outputs.

Skills, Experience & Qualifications

Essential

• Proven experience in Technology Governance, Strategy Execution, or Performance Management in a global enterprise.

• Strong understanding of Cyber Security or Technology Operating Models and enterprise governance structures.

• Demonstrated success in building executive reporting and governance frameworks.

• Financial and resource planning experience, ideally in multi-domain or matrixed environments.

• Excellent stakeholder engagement, communication, and influencing skills.

• Strong analytical capability and meticulous attention to detail.

• Demonstrated ability to hold others accountable for delivery, quality, and performance.

Desirable

• Knowledge of NIST CSF, ISO 27001, or similar frameworks.

• Experience working within or adjacent to a Cyber Security or Risk function.

• Experience in product-based or agile operating environments.

Success Measures

• Cyber governance and reporting frameworks are mature, consistent, and embedded across all domains.

• Cyber LT and CISO have clear visibility of performance, spend, and risk.

• Functional performance is transparent, efficient, and continuously improving.

• The Cyber function operates as a cohesive, data-driven, and accountable enterprise.