Strategic Payroll Manager (Hybrid) – Client Experience Leader

Moorepay; Manchester; Hybrid; GBP 52,000 - 74,000; Full time

Job summary

Moorepay is seeking a Strategic Payroll Manager to lead a portfolio of client payrolls, ensuring accuracy, timeliness and security while delivering an outstanding service experience. The role requires coordinating with onshore and offshore teams to sustain service excellence.

The ideal candidate will have CIPP or equivalent, proven payroll leadership, and strong client relationship skills, with a focus on process improvement and budget management in a hybrid work setting.

Qualifications

• CIPP qualified or equivalent, or working at that level.
• Experience delivering fully managed payroll services.
• Proven ability to build and manage high performing onshore/offshore teams.
• Excellent customer relationship skills.
• Proven commercial ability to manage budgets.
• Strong interpersonal and communication skills.
• HR platform familiarity (desirable).
• Experience in outsourcing environments and large transition projects.

Responsibilities

• Manage a portfolio of client payrolls ensuring timely, accurate and secure processing.
• Respond to client queries via email and phone within SLAs to achieve first contact resolution.
• Own the client journey and drive service excellence.
• Help clients maximize Moorepay software for their business needs.
• Share knowledge with onshore and offshore colleagues to ensure a consistent experience.
• Collaborate with the implementation team for smooth onboarding and BAU transition.
• Meet departmental KPIs and quality standards and drive improvement plans.
• Act on client feedback and escalate as needed to improve service.

Skills

Payroll service delivery

Team leadership

Customer relationship management

Budget management

Interpersonal communication

Process improvement

Transition project experience

Coaching & mentoring

Education

CIPP qualified or equivalent

Tools

CRM software

Job description

Moorepay is seeking a Strategic Payroll Manager to lead a portfolio of client payrolls, ensuring accuracy, timeliness and security while delivering an outstanding service experience. The role requires coordinating with onshore and offshore teams to sustain service excellence.

The ideal candidate will have CIPP or equivalent, proven payroll leadership, and strong client relationship skills, with a focus on process improvement and budget management in a hybrid work setting.