Strategic Partnerships Manager

Whatnot; Greater London; On-site; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Flexible Time Off

Home office setup allowance

Cell phone & internet allowance

Health Insurance options

Work From Home Support

Care benefits

Job summary

Whatnot is the largest live shopping platform in North America and Europe, enabling buyers and sellers to connect across hundreds of categories. We operate with a remote, co-located team and hubs across the US, UK, Ireland, Poland, Germany, and Australia.

The Strategic Partnerships team drives long-term relationships with sellers and partners to scale GMV, enhance buyer experience, and innovate on the platform.

Qualifications

• 5+ years of experience in partnerships, business development, account management, or client success — ideally within ecommerce, creator platforms, or marketplaces.
• Strong analytical and commercial skills with a proven ability to identify growth levers and execute data-driven strategies.
• Proficiency in Salesforce, Gong, Sigma, and other analytical or partnership management tools.
• Comfort with AI tools (Claude, ChatGPT, Salesforce automation, Gong AI, hex, etc.) and demonstrated ability to use them to improve efficiency and decision-making.
• Excellent communication and relationship-building skills; able to influence partners and internal stakeholders with clarity and confidence.
• High ownership and accountability; able to balance strategic thinking with hands-on execution.
• Proven project management discipline across concurrent workstreams.
• Adaptability, curiosity, and a low-ego, high-impact mindset.

Responsibilities

• Manage a defined book of business and develop account strategies for quarterly growth and product adoption.
• Drive sustainable seller growth using data-driven insights to identify GMV expansion opportunities.
• Deliver exceptional partnership management through coaching and deep business understanding.
• Collaborate cross-functionally with Category Leads, Product, Marketing, and Policy teams to surface insights and coordinate initiatives.
• Advocate internally for sellers by translating needs into clear business cases.
• Execute with precision by managing multiple initiatives and keeping projects on scope and on time.
• Share best practices and learnings to scale partnership excellence across the team.

Skills

Partnerships

Business development

Account management

Client success

Ecommerce

Creator platforms

Marketplaces

Tools

Salesforce

Gong

Sigma

AI tools

Job description

Join the Future of Commerce with Whatnot!

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

The Strategic Partnerships team builds deep, long-term relationships with Whatnot sellers—guiding them to scale efficiently, elevate buyer experience, and innovate on the platform.

This role sits at the intersection of partnership management, category strategy, and go-to-market execution. You’ll partner closely with your Category Lead, Marketing, Trust & Safety, and Product teams to turn seller insights into action and ensure your team delivers exceptional results for sellers and buyers.

As a Strategic Partnerships Manager, you will manage a targeted portfolio of sellers and execute against tailored growth strategies that align with Whatnot’s broader category and company goals. You’ll act as a trusted advisor, blending analytical rigor with creative problem-solving to help sellers grow sustainably while delivering an exceptional buyer experience.

Role

• Manage a defined book of business. Develop and execute account strategies for your sellers, focused on quarterly growth, product adoption, and operational health.

• Drive sustainable seller growth. Analyze performance trends and use data-driven insights to identify new opportunities for GMV expansion, buyer engagement, and platform adoption.

• Deliver exceptional partnership management. Build trusted relationships with sellers through consistent coaching, actionable feedback, and deep business understanding.

• Collaborate cross-functionally. Partner with Category Leads, Product, Marketing, and Policy teams to surface insights, influence roadmaps, and coordinate initiatives that support your sellers’ success and ensure a great buyer experience across the Whatnot platform.

• Advocate internally for your sellers. Translate seller needs into clear business cases and work with cross-functional partners to unlock growth opportunities and address pain points.

• Execute with precision. Manage multiple concurrent initiatives and prioritize your time. From marketing activations to operational improvements you will ensure that projects stay on scope, on time, and deliver measurable impact.

• Contribute to team learning. Share best practices, insights, and account learnings with peers to help scale Whatnot’s partnership excellence across the broader Strategic Partnerships team.

You

• 5+ years of experience in partnerships, business development, account management, or client success — ideally within ecommerce, creator platforms, or marketplaces.

• Strong analytical and commercial skills with a proven ability to identify growth levers and execute data-driven strategies.

• Proficiency in Salesforce, Gong, Sigma, and other analytical or partnership management tools.

• Comfort with AI tools (Claude, ChatGPT, Salesforce automation, Gong AI, hex, etc.) and demonstrated ability to use them to improve efficiency and decision-making.

• Excellent communication and relationship-building skills; able to influence partners and internal stakeholders with clarity and confidence.

• High ownership and accountability; able to balance strategic thinking with hands‑on execution.

• Proven project management discipline across concurrent workstreams.

• Adaptability, curiosity, and a low‑ego, high‑impact mindset.

Benefits

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)

  • Home office setup allowance

  • Monthly allowance for cell phone and internet

• Health Insurance options including Medical, Dental, Vision

• Work From Home Support

  • Home office setup allowance

  • Monthly allowance for cell phone and internet

• Care benefits

  • Monthly allowance on both food and wellness

  • Annual allowance towards Childcare

  • Lifetime benefit for family planning, such as adoption or fertility expenses

• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally

• Monthly allowance to dogfood the app

• Parental Leave

  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Please note: Whatnot will only contact you through official @whatnot.com email addresses. If you see an email impersonating a Whatnot recruiter, please disregard and report it as spam.

EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.