Strategic Partnership Manager

Chubb European Group Ltd.; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Chubb European Group Ltd. seeks a Strategic Partnership Manager for Consumer Lines in London. You will manage strategic client relationships across Leisure Travel, Residential, Personal Lines and Affinity lines, delivering strong commercial performance and high-quality client service.

This is a senior client-facing role acting as the primary day-to-day contact for partners. You will collaborate with underwriting, claims, operations and product teams to ensure delivery against plans and

Qualifications

• Strong client relationship management experience, including senior stakeholder interaction.
• Experience operating at board level within insurance or regulated environments.
• Commercial acumen with track record against business plans and targets.
• Good understanding of working in a regulated environment.
• Knowledge of consumer lines products including sales, product, claims and commercials.

Responsibilities

• Build and maintain senior-level relationships with client stakeholders and lead Quarterly Business Reviews.
• Provide regular updates to Head of Consumer Lines UK on progress, forecasts and strategies.
• Review scheme performance using metrics like loss ratios, claims trends and service performance.
• Collaborate with underwriting, claims, operations, product, finance, legal and compliance to deliver client commitments.
• Identify opportunities to improve processes, reporting, service delivery and client experience.
• Ensure activities conform to contractual obligations and regulatory standards including Consumer Duty and FCA expectations.
• Maintain understanding of consumer insurance market, competitor activity and trends to inform account strategy.
• Support growth by developing action and marketing plans for key accounts.

Skills

Client relationship management

Board-level engagement

Regulated environment knowledge

Commercial acumen

MS Office suite

Stakeholder negotiation

Communication skills

Tools

PowerPoint

Word

Excel

Job description

Job Title: Strategic Partnership Manager, Consumer Lines

Department: Consumer Lines

Reports To: Head of Consumer Lines UK

Location: London

Job Summary

Chubb is seeking a Strategic Partnership Manager to manage and develop strategic client relationships across Consumer Lines, covering Leisure Travel, Residential, Personal Lines and Affinity product lines. The role exists to ensure strong commercial performance, effective governance and high-quality client service across assigned partnerships, while supporting profitable growth and alignment with regulatory expectations. This is a senior client-facing role that acts as a trusted point of contact for clients, building strong relationships, identifying growth opportunities and ensuring delivery against agreed business plans, service standards and contractual commitments.

Key Responsibilities

• Build and maintain strong senior-level relationships with client stakeholders, acting as a trusted partner and primary point of contact for day-to-day and strategic matters. Lead Quarterly Business Reviews to ensure the scheme performs in line with both the partner and Chubb’s expectations.
• Provide regular updates to the Head of Consumer Lines UK, including progress against plan, reforecasts, key actions and updates on new strategies and sales plans.
• Review scheme and portfolio performance regularly, including key metrics such as loss ratios, claims trends, conversion, retention and service performance, and use insights to drive action plans and improvements.
• Work collaboratively with underwriting, claims, operations, product, finance, legal and compliance teams to ensure effective delivery of client commitments and timely resolution of issues.
• Identify opportunities to improve processes, reporting, service delivery and client experience, supporting a more efficient and scalable operating model.
• Ensure all client activity is managed in line with contractual obligations, internal governance requirements and applicable regulatory standards, including Consumer Duty and FCA expectations.
• Maintain a strong understanding of the consumer insurance market, competitor activity, client priorities and emerging trends to inform account strategy and support innovation.
• Ensure key accounts have specific and measurable action and marketing plans to optimise existing business and grow new business channels in support of Chubb annual plan targets.

Qualifications

Required Skills and Experience

• Strong experience in client relationship management, including experience operating at board level, within insurance, financial services or a regulated consumer environment.
• Commercial acumen and experience of delivering against business plans and performance targets.
• Good understanding of working within a regulated environment.
• Good overall knowledge and understanding of one or more consumer lines insurance products, including sales, product, claims and commercials.
• Outstanding written and verbal communication skills.
• Sound working knowledge of product marketing practices.
• Good level of MS Office suite, including PowerPoint, Word and Excel.
• Demonstrable experience of engaging, negotiating with and influencing stakeholders at all levels.
• Flexible approach, adaptable to change in order to flourish in a fast-paced commercial environment.
• Professional insurance qualifications are highly desirable but not essential.

Ourcore values—Integrity, Client Focus, Respect, Excellence, and Teamwork—guide how we live and work. We are committed to being an ethical and honest company, fostering mutual trust and respect among our employees, clients, and partners. We strive to create a collaborative and supportive environment where everyone can perform at their best.

Chubb is anequal opportunity employerand is required to comply with equal employment opportunity legislation in each jurisdiction it operates. We ensure our recruitment process is inclusive and accessible. If you require reasonable adjustments, please let us know in your application or during discussions with our recruiters.

Job Info

• Job Identification 35688
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category Business Analysis
• Business Unit United Kingdom
• Legal Employer Chubb European Group SE UK Branch