Strategic Operations Lead, Sexual Health Admin

Chelsea and Westminster Hospital NHS Foundation Trust; Isleworth; On-site; GBP 22,000 - 29,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking an Operational Lead to provide comprehensive administrative and operational support to the Sexual Health Hounslow team. The role will coordinate Deputy Administrative Lead and Patient Care Coordinators across three sites, oversee reception operations, and drive improvements in clinic efficiency and patient attendance.

The post holder will recruit and train administrative staff, manage day-to-day staffing and rotas, and participate

Qualifications

• Experience in coordinating reception and admin teams.
• Ability to manage multi-site operations and staffing requirements.
• Strong organisational and communication skills.
• Proactive approach to service improvement and patient experience.

Responsibilities

• Lead and support Deputy Administrative Lead and Patient Care Coordinators across three sites.
• Oversee three reception areas to ensure continuous cover.
• Recruitment and training of new administrative staff; create staff rotas including leave.
• Support clinic design changes to maximise slot efficiency and reduce DNAs.
• Attend meetings within Sexual Health Hounslow and across the Directorate as required.

Skills

Operational leadership

Staff management

Administrative coordination

Communication

Tools

Trust IT systems

Procurement systems

Room booking systems

Job description

Chelsea and Westminster Hospital NHS Foundation Trust is seeking an Operational Lead to provide comprehensive administrative and operational support to the Sexual Health Hounslow team. The role will coordinate Deputy Administrative Lead and Patient Care Coordinators across three sites, oversee reception operations, and drive improvements in clinic efficiency and patient attendance.

The post holder will recruit and train administrative staff, manage day-to-day staffing and rotas, and participate