Strategic Leader, Unscheduled Care & Interface

NHS National Services Scotland; Scotland; On-site; GBP 90,000 - 130,000; Full time

Job summary

NHS Greater Glasgow and Clyde is seeking an exceptional senior leader to join its Unscheduled Care and Interface Division as Deputy Director of Unscheduled Care and Interface. Reporting to the Director, you will translate strategic priorities into day‑to‑day delivery across acute and community services and partner organisations.

You will lead the development and operation of the Command Centre, bringing real‑time intelligence, demand and capacity information, performance monitoring and

Qualifications

• Significant senior management experience within the NHS or a comparable healthcare system.
• Experience leading urgent or unscheduled care and hospital operations.
• Proven ability to deliver measurable improvements in operational performance and patient experience.

Responsibilities

• Provide senior operational leadership for the NHSGGC Command Centre and Interface function, ensuring effective coordination across the unscheduled care system.
• Lead the development and implementation of a new operating model with clear processes for oversight, escalation, decision-making and accountability.
• Drive improvements in patient flow, access, capacity utilisation, admission avoidance and timely discharge.
• Collaborate with acute sectors, HSCPs and partner organisations to improve pathways and reduce delays.
• Develop an intelligence-led approach to operational management using dashboards and data to inform decisions.
• Lead improvement programmes and support development of virtual hospital and hospital-at-home services.
• Ensure governance, risk management and financial management within your portfolio.
• Lead and develop teams, fostering inclusion, collaboration and continuous improvement.
• Support winter planning, surge management and organisational resilience.

Skills

Senior leadership

NHS experience

Strategic planning

Partnership working

Education

Master's degree (healthcare management / business administration)

Job description

NHS Greater Glasgow and Clyde is seeking an exceptional senior leader to join its Unscheduled Care and Interface Division as Deputy Director of Unscheduled Care and Interface. Reporting to the Director, you will translate strategic priorities into day‑to‑day delivery across acute and community services and partner organisations.

You will lead the development and operation of the Command Centre, bringing real‑time intelligence, demand and capacity information, performance monitoring and