Strategic Industry Advisor, Retail and Consumer Goods, UKI

Salesforce, Inc..; London; On-site; GBP 85,000 - 110,000; Full time

Job summary

A leading SaaS company in London is seeking a Retail and Consumer Goods Industry Value Advisor to drive business growth and customer retention. The ideal candidate has over 10 years of industry experience, excellent analytical and presentation skills, and the ability to establish strong strategic relationships. This role is critical in enhancing Salesforce's influence within the retail sector, offering a competitive salary and opportunities for professional growth.

Qualifications

• 10+ years of industry experience in Management Consulting or a high-growth SaaS company.
• Outstanding problem-solving and analytical skills.
• Strong verbal and written communication skills.

Responsibilities

• Drive thought leadership creating UKI industry specific assets and events.
• Build strategic relationships with key industry stakeholders.
• Support customer meetings with tailored content.

Skills

Strong analytical skills for business planning

Executive presentations & influence

Strong customer orientation

Self-starter initiative

High emotional intelligence

Education

BS/BA degree or equivalent experience; MBA preferred

Tools

Salesforce products understanding

Job description

Retail and Consumer Goods Industry Value Advisor, UKI

About the Role

We are seeking an experienced Retail and Consumer Goods (RCG) Industry Advisor to lead the RCG business growth and retention for Salesforce UKI. The primary responsibilities of this individual are driving thought leadership creating UKI, industry specific assets and events, generating demand through focused customer-facing engagements, building Salesforce’s credibility within the local ecosystem, and enabling our sales team on relevant sales plays. The ideal candidate will work cross-functionally, build trust quickly with Sales and other RCG industry leaders, have great executive presence, and a strong network across the industry. This person must be self-driven and a ‘doer’—senior enough to present to any level within Salesforce or a customer organisation but resilient and willing to get the work done with a start-up mentality. You will be able to open doors and/or access existing relationships to support growth through influencing key decision makers of Salesforce's strategic value

Key Responsibilities

Credible, inspiring, & relevant industry thought leadership and brand positioning:

• Articulate Salesforce’s value proposition within the RCG space. Focus on creating market relevant industry sales assets, particularly in key areas (e.g., AI, Data Cloud) leveraging materials from our global RCG CoE.
• Develop custom presentations and branded assets for key accounts and events for the market, including Salesforce Innovation Centres (SICs).
• Lead industry webinars, create industry publications (blog posts, white papers, case studies, success stories), and engage in industry award events.

Generating demand through customer & event engagements:

• Work directly with key clients across the RCG business, bringing strong industry understanding, structured problem-solving, strategic clarity, and executive presence (verbal and written) to create pathways forward to deliver growth.
• Represent Salesforce at key industry events, identifying new growth opportunities and building relationships with key industry stakeholders.
• Build strategic relationships with key industry stakeholders, including regulatory bodies and consultants, to establish Salesforce as a leading voice in industry discussions within the market.
• Support customer meetings with tailored content. Become a trusted advisor for our senior RCG customers, sharing experience from past transformations, customer benchmarks, and best practices.

Turn market insights into improved product and local growth strategy:

• Create transparency for the UKI leadership team on the underlying drivers of industry/market specific performance and trends, highlighting issues and opportunities
• Establish a structured process (meetings, roundtables, QBRs) to collect feedback on critical use cases/product capabilities and their impact on our customers KPIs.
• Refine and prioritise global sales plays to the market context. Support local partner/sales enablement content creation and activities: industry dynamics, customer needs, sales plays - all in industry language.
• Channel relevant feedback from CxO engagements to product leaders (Industry Clouds and the rest of the product portfolio)

Experience/Skills Required:

• Education: BS/BA degree or equivalent experience; MBA preferred.
• Experience: 10+ years of industry experience in Management Consulting, a high-growth SaaS company, or a leading Retailer and/or Consumer Goods company. Strong customer orientation and results-driven leader.
• Domain Expertise: Understands industry trends, the high-level technology landscape, and how Salesforce can create value for companies in the industry.
• Initiative & Quality: Self-starter who independently seeks new opportunities and drives work with minimal supervision. Consistently accurate and delivers high-quality work on time.
• Executive Presentations & Influence: Outstanding written, verbal communication, and presentation skills in front of audiences ranging from small executive meetings to very large keynote presentations.
• Demonstrates high EQ: Exhibits emotional intelligence and tact while influencing, negotiating, and navigating productively through conflict. Capable of having courageous discussions and leading cross-functionally at peer level and above to drive decisions forward.
• Managing Ambiguity: Ability to work effectively through a high degree of change, demonstrating consistent ability to set a vision, prioritise, cut through noise, and execute through ambiguity. Comfortable working with limited information and asking questions.
• Strong Analytical Skills for Business Planning: Outstanding problem-solving and analytical skills; demonstrated ability to structure complex problems, develop hypotheses, and present well-supported solutions. Demonstrated ability to analyse and interpret data for value-based discussions.

Experience/Skills Desired:

• Strong understanding of Salesforce products. Experience with deploying or using Salesforce with a compelling vision for how we can change the industry in the age of AI.
• Practical experience in leading digital transformation and large-scale change management efforts.
• Strong understanding of AI and its potential to transform the industry.