Strategic Head of Operations, Client Services

Scottish Government OGD Recruitment; Dundee; In loco; GBP 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Social Security Scotland is seeking a C2 Head of Operations to provide senior leadership across large, client-facing operational teams delivering live benefits at scale across Scotland, including Glasgow and Dundee.

You will oversee day-to-day service delivery, performance, quality and colleague engagement, collaborating with policy, digital and operational improvement colleagues to shape service design and drive continuous improvement while maintaining a culture of inclusion and high

Mansioni

• Provide senior leadership across large, client-facing operational teams delivering live benefits at scale across Scotland, including Glasgow and Dundee.

Descrizione del lavoro

Social Security Scotland is seeking a C2 Head of Operations to provide senior leadership across large, client-facing operational teams delivering live benefits at scale across Scotland, including Glasgow and Dundee.

You will oversee day-to-day service delivery, performance, quality and colleague engagement, collaborating with policy, digital and operational improvement colleagues to shape service design and drive continuous improvement while maintaining a culture of inclusion and high