Strategic Head of Digital, Data & Operations

Goodman Masson; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Start Network is seeking a strategic Head of Digital & Operations to lead our operational and digital systems, overseeing the ongoing improvement of infrastructure to support programme teams, local hubs, and network members.

As the senior digital sponsor, you will own the digital and data roadmap, embed cyber security controls, strengthen resilience, and drive cross‑organisational transformation across geographies.

Responsibilities

• Strategic Leadership: Lead the Digital and Operations function, oversee its budget, sit on the Senior Management Group, and advise the Senior Leadership Team and Board Committees.
• Digital Strategy & Governance: Own the technology, data, and digital strategy. Oversee digital architecture, system integrations, AI/automation ethics, GDPR, and cyber security.
• Operations & Resilience: Evolve the organisation's operating model. Oversee procurement, travel, security, facilities, and business continuity planning.
• Programme Operations: Oversee operational support models for Start Fund, Start Ready, and anticipatory action; advise on hosting, compliance, safeguarding, and donor requirements.
• Team Management: Line-manage, coach, and develop a high-performing team of specialists while fostering an inclusive, values-driven culture.
• Rota Responsibilities: Participate in a weekend and holiday rota for smooth programme delivery and on-call travel/security support.
• Proven experience leading large-scale digital and operational transformations in complex, multi-stakeholder organisations.
• Expertise in technology strategy development, cyber security, IT service management, and modern digital architecture.
• Demonstrated ability to build strong data governance, reporting, and insight capabilities.
• Experience designing multi-geography operational frameworks, policies, and risk mitigation strategies.
• Strong leadership track record in change management, stakeholder influence, and team coaching.
• Background in the humanitarian, international development, or charity sectors.
• Experience working with Board committees, executive teams, and managing complex third-party vendor relationships.
• Proficiency in Start Network working languages in addition to English.

Job description

Start Network is seeking a strategic Head of Digital & Operations to lead our operational and digital systems, overseeing the ongoing improvement of infrastructure to support programme teams, local hubs, and network members.

As the senior digital sponsor, you will own the digital and data roadmap, embed cyber security controls, strengthen resilience, and drive cross‑organisational transformation across geographies.