Strategic Field Technician

idibu; London; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading water utility provider in the UK is seeking a Strategic Field Technician to oversee network upgrade projects in South London. Responsibilities include investigating clean water issues and ensuring compliance during asset failures. The ideal candidate will have relevant experience and excellent communication skills, with a salary up to £36,000 per annum plus benefits including a company van and performance-related pay.

Benefits

24 days holiday, increasing to 28 with service

Generous pension scheme

Performance-related pay plan

Health MOTs and counselling

Qualifications

• Desirable knowledge of water network processes.
• Experience with permits and mains isolation.
• Ability to manage overtime fairly.

Responsibilities

• Take ownership of Network Upgrade projects.
• Support during asset failures ensuring compliance.
• Investigate clean water network issues.

Skills

Knowledge of water network processes

Understanding of Water Network Standards

Relevant water network experience

Ability to work independently

Proficiency with company IT systems

Excellent communication skills

High attention to detail

Tools

GIS

Z-One

Sample Manager

MS Teams

Job description

We are hiring for an exciting opportunity as a Strategic Field Technician to join us permanently.

This role will support the Strategic Network Upgrade program across the South London area. Although predominantly working across South London, you may be required to assist our larger team to achieve KPI targets in North London.

Base location: South East London - Deptford - SE13 7RE. You will cover the wider area and drive between several sites; therefore, a full clean UK driving licence is required.

Working pattern: 38 hours per week, 07:30 – 15:36, Monday-Friday.

What you’ll be doing as a Strategic Field Technician

• Take ownership of Network Upgrade projects, supporting team members and providing cover during leave.
• Support across the Thames Water operational strategic Asset area as needed.
• Assist in network activities during asset failures, ensuring water quality compliance.
• Minimise supply interruptions, liaising with customers and resolving issues efficiently.
• Develop relationships with other teams across the business.
• Support Network Asset Maintenance during Network Events and help meet business targets.
• Act as a local network expert for isolation and rezoning, providing risk assessment information and sharing network risk and safety information.
• Investigate the clean water network to resolve issues like high/low pressure, leakage, metering queries, and supply interruptions.

What should you bring to the role?

• Knowledge of water network processes is desirable.
• Understanding of Water Network Standards and best practices.
• Relevant water network experience, especially in permits, mains isolation, and guided works.
• Ability to work independently within SLAs.
• Manage overtime fairly and responsibly.
• Proficiency with company IT systems, especially GIS, Z-One, Sample Manager, and MS Teams.
• Excellent communication and interpersonal skills.
• High attention to detail.

What’s in it for you?

• Salary up to £36,000 per annum, depending on experience.
• 24 days holiday, increasing to 28 with service, plus bank holidays.
• Company van provided.
• Generous pension scheme with up to 12% contribution.
• Performance-related pay plan up to 6% of salary.
• Benefits including health MOTs, physiotherapy, counselling, Cycle to Work, vouchers, and life assurance.

Find out more about our benefits and perks.

Who are we?

We’re the UK’s largest water and wastewater company, serving over 16 million customers daily. We aim to build a better future, helping our customers, communities, people, and the planet to thrive. We’re looking for passionate, skilled individuals committed to making a difference.

Working at Thames Water

Thames Water offers a diverse, rewarding work environment with opportunities for career advancement, flexible working, and excellent benefits. We welcome applications from everyone and support applicants throughout the process.

During crises, we rally to support our customers. Join us as an ambassador, receive full training, and gain valuable experience while helping our community.

Note: Due to high application volumes, the job advert may close early. Apply promptly to avoid missing out.