Strategic ESG Client Success Lead (UK)

Holtara; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Holtara, part of Apex Group, seeks a Client Success Manager in London to lead UK client relationships, post-onboarding engagement, and portfolio management. You will coordinate engagements, drive ESG improvements, and collaborate with advisory, platform, and commercial teams to maximize value for clients.

The role requires a client-facing background, SaaS or tech-enabled services experience, and strong communication. This position is hybrid with travel to client sites as needed.

Qualifications

• 4+ years of experience in a client-facing role or similar.
• Experience managing high-profile or international clients.
• Experience with SaaS platforms or technology-enabled services.
• Strong communication and influencing skills, including presentations.

Responsibilities

• Act as the primary relationship lead for a portfolio of UK clients, ensuring strong engagement and delivery throughout the client lifecycle.
• Coordinate all aspects of client engagement and delivery to ensure projects are aligned and delivered to a high standard.
• Ensure high-quality report delivery, reflecting client needs and ESG priorities.
• Identify opportunities to improve delivery processes, client experience, and product effectiveness.
• Develop and support conversion of advisory opportunities across ESG due diligence and sustainability topics.
• Collaborate with Holtara.io and technology teams to feed client feedback into the product roadmap.
• Work with internal teams to ensure client needs are understood and addressed.

Skills

Client relationship management

SaaS experience

Communication skills

Project coordination

Tools

CRM systems

Job description

Holtara, part of Apex Group, seeks a Client Success Manager in London to lead UK client relationships, post-onboarding engagement, and portfolio management. You will coordinate engagements, drive ESG improvements, and collaborate with advisory, platform, and commercial teams to maximize value for clients.

The role requires a client-facing background, SaaS or tech-enabled services experience, and strong communication. This position is hybrid with travel to client sites as needed.