Strategic Engagement Lead SCE- UK, Strategic Customer Engagements

TN United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Strategic Engagement Lead to manage complex deal cycles and foster customer relationships. This role involves collaborating with C-level executives and internal teams to drive AWS service adoption, ensuring alignment with business objectives. The ideal candidate will possess strong strategic and analytical skills, with a focus on customer engagement and negotiation. Join a dynamic team that values diverse experiences and offers opportunities for mentorship and career growth in a supportive environment. If you're passionate about innovation and customer success, this position is perfect for you.

Qualifications

• Experience in providing strategic solutions in customer-facing roles.
• Ability to formulate and manage strategy with account teams.

Responsibilities

• Manage end-to-end Deal Cycle for strategic and complex deals.
• Inspire and motivate a diverse team to achieve business outcomes.

Skills

Strategic Solutions

Customer Engagement

Negotiation Skills

Cloud Computing Knowledge

Analytical Skills

Education

Bachelor's Degree

Job description

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Strategic Engagement Lead SCE- UK, Strategic Customer Engagements, London

Client:

AWS EMEA SARL (UK Branch)

Location:

London, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

6125938b94d6

Job Views:

3

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

As a member of SCE, you will be responsible for managing the end-to-end Deal Cycle for strategic, large, complex or highly competitive deals. You will focus on earning trust with customers by creating actionable strategies, developing and shaping opportunities, and leading deal engagements through negotiations and closure. This highly visible role will own alignment with C-level executives, IT teams, and multiple lines of business to achieve business outcomes, increase the adoption of AWS services, and to enable private pricing, go-to-market, pan-Amazon, and other strategic relationships. You will work collaboratively to drive results by partnering with AWS customers, AWS field sales executives, and other internal stakeholders to empower our customers to evolve, address challenges, and to create innovative solutions.

Strategy: This individual will work with the Account Team analyzing key corporate data (such as Corporate reports, Board Members, eco-system) related to the opportunity being supported, and ensure executive alignment and governance. The individual will be able to provide advice on the competitive situation and create an actionable strategy.

Structuring: You will understand the business objectives and create a structure that maximizes the value of the opportunity and achieves business objectives.

Communications: You will be experienced to advise on customer communications.

Key job responsibilities:

• Responsible for inspiring and motivating a diverse team in concert with the field focused account manager.
• Act as trusted advisor to account teams.
• Bring thought leadership to market needs, generating competitive advantage on existing markets.
• Stay current and informed on all new market trends and campaigns, understanding their objectives and relevance, and applying them across the organization/region.
• Inspire and influence internal stakeholders, experts and other resources not under direct control, helping to remove obstacles and aiming for goals achievement.
• Facilitate alignment and effective AWS communication within the account team and with internal/external key partners/customers and promptly resolve any conflicts to encourage harmonious and productive interaction.
• Facilitate individual growth and development of account management, setting objectives, performance standards and priorities, coaching and acting as role model.
• Ensure disciplined methodology application across management groups, resulting in consistent and accurately forecasted results.
• Languages: English required.

About the team:

Diverse Experiences: Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS: Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture: Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

• The ideal candidate will have experience in providing strategic and/or complex solutions and will be customer-facing. Ability to formulate, set, and manage strategy with the account team to accelerate the cycle. Confirm key decision makers and their decision-making process.
• Engage with customers to evaluate business issues and requirements and identify key levers to create compelling event assist closure. Advise and construct optimal commercial structures addressing competition, customer requests, and business outcomes.
• Formulate competitive financial models (e.g., cash flow, NPV, deal comparisons, etc.) to use as comparative tools to grow opportunity.

PREFERRED QUALIFICATIONS

• Understanding of cloud computing concepts and the AWS offering. Supports the development of solid references. Successful track record of driving adoption of new and disruptive technologies.
• Strong understanding and experience working with entities within the Public Sector. Understand regulations, public policies, compliance, rules of engagement, and ways of doing business in the Public Sector, including public tender processes.