Strategic Energy Manager, Smart Buildings & OpenBlue

Johnson Controls, Inc.; Sunbury-on-Thames; On-site; GBP 70,000 - 110,000; Full time

Job summary

Johnson Controls, Inc. is seeking an Energy Manager to partner with customers of OpenBlue, our AI-enabled smart building platform, to deliver measurable value in energy efficiency and building operations.

You will lead end-to-end customer delivery, train users, monitor adoption, and conduct regular reviews, while acting as the voice of the customer to Product Management. Up to 10% travel may be required.

Qualifications

• Bachelor's degree in engineering, business, or a related field.
• 5+ years recent experience in HVAC systems, building automation systems, energy management solutions, facility management, or building maintenance services.
• Hands-on experience with Operational Technologies (OT) in medium to large facilities.
• Experience delivering user training, product demonstrations, and addressing operational questions to drive end results.
• Excellent communication skills, both written and verbal, to work with customers or partners across operational and senior levels.
• Strong track record in customer relationship management with enterprise customers.
• Extremely organized project management skills to manage multiple customers in your portfolio.
• Demonstrated ability to lead within a matrix organization.
• Experience driving process improvements to enhance customer satisfaction.
• Candidates must already have a work authorization that would permit them to work for Johnson Controls in the United Kingdom.

Responsibilities

• End-to-end delivery of customer value for OpenBlue solutions.
• Participate in customer onboarding and key deployment milestone calls.
• Train end users on the OpenBlue value framework and success metrics.
• Share product training resources and technical support processes.
• Validate the completion of scope as per contract and customer needs.
• Provide customers with a guided product tour after delivery.
• Become a trusted advisor by helping customers understand and use the product to achieve outcomes.
• Monitor product usage analytics and provide feedback to customers.
• Establish 30-60-90 day check-ins for new customers and regular touchpoints.
• Review open issues and provide triage and basic support to resolve problems quickly.
• Monitor customer health and value delivered; conduct NPS surveys; close feedback loops.
• Participate in Customer Business Reviews (QBRs) with account managers.
• Serve as the voice of the customer to Product Management and Commercial teams.

Skills

HVAC systems

Building automation

Energy management

Operational Technologies

User training

Communication skills

Customer relationship management

Project management

Leadership in matrix organization

Process improvements

Education

Bachelor's degree in engineering, business, or related field

Job description

Johnson Controls, Inc. is seeking an Energy Manager to partner with customers of OpenBlue, our AI-enabled smart building platform, to deliver measurable value in energy efficiency and building operations.

You will lead end-to-end customer delivery, train users, monitor adoption, and conduct regular reviews, while acting as the voice of the customer to Product Management. Up to 10% travel may be required.