Strategic Development Assistant Manager - Digital

Lloyds Banking Group; West of England; Hybrid; GBP 41,000 - 45,000; Full time

Benefits offered by this job

Pension up to 15%

Bonus program

Share scheme

Discounts

28 days holiday

Wellbeing & parental leave

Job summary

Lloyds Banking Group seeks a Strategic Development Assistant Manager – Digital on a 12-month FTC/secondment. This hybrid role focuses on developing and optimising our Public Websites and turning customer and performance insights into practical improvements.

You will work with senior colleagues and platform teams to convert strategic priorities into actionable plans, analyse data, and support delivery that enhances customer outcomes and site performance.

Qualifications

• Knowledge of CMS platforms and how to support or improve websites.
• Experience contributing to digital initiatives from planning to delivery, coordinating priorities and risks.
• Ability to build relationships across platform, technology and business teams to deliver outcomes.
• Understanding customer needs and insights to improve digital experiences.
• Using evidence and insight to identify problems and propose practical solutions.
• Interest in how AI can be applied to digital experiences and ways of working.

Responsibilities

• Assist in developing and implementing the Public Website roadmap, turning priorities into actionable plans.
• Gather and analyse customer, market and performance data to identify opportunities to improve websites.
• Contribute evidence and recommendations to discovery activities and experiments.
• Collaborate with platform teams and partners to understand user needs and delivery requirements.
• Help build and maintain playbooks, standards and mentorship for consistent delivery.
• Track progress, risks and dependencies and report to senior collaborators.

Skills

CMS knowledge

Project management

Stakeholder management

Customer focus

Problem solving

AI awareness

Tools

Adobe Experience Manager

SEO

GEO

Job description

End Date

Friday 30 October 2026

Salary Range

£40,824 - £45,360

Flexible Working Options

Hybrid Working

Job Description

JOB TITLE: Strategic Development Assistant Manager – Digital (12-month FTC/ secondment)

SALARY: £40,824 - £45,360

LOCATION(S): Leeds, Bristol, Chester, Edinburgh, Halifax

HOURS: Full time, 35 hours

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites.

This is an outstanding opportunity to help build the ongoing development and optimisation of our Public Websites, turning business, customer and performance insight into practical improvements.

Working closely with senior colleagues, platform teams and collaborators, you'll help turn strategic priorities into actionable plans that improve customer outcomes, website performance and operational efficiency.

You'll:

• Assist in the development and implementation of the Public Website roadmap, converting strategic priorities into actionable plans.
• Gather and analyse customer, market and performance data to find opportunities to improve our websites.
• Contribute insight, evidence and recommendations to arguments, discovery activities and experiments.
• Work collaboratively with platform teams and partners to understand user needs, define requirements, and support delivery.
• Help build and maintain playbooks, standards and mentorship that support consistent delivery.
• Track progress, risks, and dependencies and provide regular updates to senior collaborators.

About Us / Why Lloyds Banking Group

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

What You'll Need

• Content Management Systems & Website Management: A good understanding of CMS platforms and experience supporting, managing or improving websites.
• Digital Delivery & Project Management: Experience contributing to digital initiatives from planning through to delivery, coordinating priorities, progress, risks, and dependencies.
• Collaborator Management & Collaboration: The ability to build effective relationships across platform, technology and business teams and work collaboratively to deliver shared outcomes.
• Customer Centricity: Drawing on customer needs and insights to pinpoint and support practical improvements to digital experiences.
• Problem Solving & Critical Thinking: Employing evidence and insight to detect problems, analyze opportunities, and formulate practical solutions.
• AI Awareness: A keen interest in and understanding of AI and its potential application within digital experiences and ways of working.

And Any Experience Of This Would Be Really Useful

• Adobe Experience Manager or other Adobe digital tools, particularly within a website or digital environment.
• SEO and GEO, with insight into how search and generative engine optimisation contribute to website performance and customer experience.
• Argument & Benefits Realisation, particularly contributing evidence, insight and recommendations to cases.
• Discovery & Experimentation, supporting discovery activities, testing and experiments to find opportunities for continuous improvement.

Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We are committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and launch a dedicated Working with Cancer initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role and have a disability, long-term health or neurodivergent condition, through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers - just let us know what you need.

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.