Strategic Customer Success Manager

Invicti Security; Belfast; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading application security company is seeking a Client Success Manager to lead post-sales activities and improve customer relationships. The role demands a minimum of 5 years experience in customer-facing roles and a proactive approach to upselling and customer management. Competitive benefits, including private health insurance, a pension plan, and a dynamic work environment with remote options, are provided.

Benefits

Health Insurance

Life Assurance

Pension Plan

Employee Assistance Program

Quarterly Thrive-Wellness Days

Paid Birthday Off

Volunteerism Days

Mobile Allowance

Qualifications

• Minimum 5 years of experience in Customer Success or customer-facing roles.
• Proven track record in upselling and cross-selling.
• Excellent presentation and written communication skills.

Responsibilities

• Lead post-sales activities for customer success.
• Retain and expand customer partnerships.
• Identify upsell and cross-sell opportunities.

Skills

Customer Success experience

Sales skills

Strong communication skills

Account Management expertise

Job description

Who You Are:

You’re a seasoned professional who’s worked closely with enterprise clients in SaaS environments. You understand how to build strong relationships, drive adoption, and help customers achieve meaningful outcomes. You’re thoughtful, reliable, and focused on delivering long-term value that leads to renewals and growth. You take pride in being a steady partner to your clients and a trusted voice for their business and your own.

Location: Candidates need to be already based in the United Kingdom

What You’ll Be Doing:

• Lead all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution.
• Retain long-term partnerships with customers by independently renewing and expanding successful customers.
• Identify, nurture, and successfully close upsell and cross-sell opportunities within your assigned accounts.
• Act as the voice of the customer within Invicti.
• Work cross-functionally with Sales, Marketing, Product, Engineering and Development to ensure a consistent and strong customer message is embedded in everything we do.
• Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
• Conduct Quarterly Business Reviews and identify growth opportunities.
• Analyze data independently to discover insights that drive recommendations for clients
• Track accounts to identify churn risks and work proactively to mitigate those risks.

What You’ll Need:

• A minimum of 5 years of experience in Customer Success, Sales, Account Management or customer facing roles.
• Experience in identifying customers' expansion potential and successfully upselling and cross-selling existing customers.
• Real passion for providing top-notch account management.
• Selling skills and/or background in sales management.
• Strong presentation, meeting facilitation, and written communication skills.
• Familiarity working with large Fortune 500 companies.
• Willingness to travel to customer locations.
• Excellent time management and organizational skills with the ability to track numerous details and initiatives.
• Desire to work in a dynamic organisation where your input is desired to help craft our offerings and how we interact with clients.
• Added language is a bonus.

Who We Are:

Invicti is an application security leader protecting over 3,500 organizations worldwide through our DAST-first Application Security Platform. Our flagship products, Netsparker and Acunetix, enable security and development teams to continuously secure web applications through proprietary proof-based scanning and predictive risk scoring.

Why Invicti?

Your Health & Wellness Matters:

Health Insurance: Taking care of our team goes beyond the office. We offer private health to cover 100% of employee health care and dental premium costs. For dependents, we contribute 75% of the health care and 50% dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective on your first day.
Life Assurance: Covering 3x annual salary
Pension Plan: 4% employer and 5% employee contributions
Employee Assistanc Program: Emotional Support Counseling services - 24/7Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more
Family Leave: 39 week paid leave for birthing parent recovery and 4 week paid leave for non-birthing/bonding parent

We value Adult/ Life Balance :

Excellent working Options: No commuting needed - you’ll work remotely from your home office location
Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate
Volunteerism: 5 days of paid time off each year to participate in the volunteer activities of your choice
Paid Birthday Off: Take your birthday off to celebrate you!
Mobile Allowance benefit: This allowance will be provided to ensure you have support for work-related communication and tasks.

We Value You:

Employee Recognition: Ongoing recognition & rewards. A culture that emphasizes personal and professional growth

"At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry."