STRATEGIC CSM I Saas and e-commerce I £65-75K + £15K RSU/Y I London I

Data Recrutement; London; On-site; GBP 60,000 - 75,000; Full time

Job summary

A leading e-commerce platform in London is seeking a Strategic CSM to develop and maintain relationships with key accounts, support their international expansion, and increase business opportunities. Ideal candidates will have over 5 years of relevant experience, strong analytical and interpersonal skills, and a proven track record. Attractive salary package includes £60K to £65K with potential bonuses and RSUs.

Qualifications

• 5+ years of experience as an Account Manager, B2B CSM, or Business Analyst.
• Recognized for excellent interpersonal skills and the ability to build win/win relationships with clients.
• Proven track record of performance.

Responsibilities

• Develop a trust-based and close relationship with Strategic accounts.
• Prepare periodic performance reports and business reviews.
• Generate upsell and cross-sell opportunities.
• Build lasting and consultative relationships with clients.
• Develop a deep understanding of clients' needs and business.

Skills

Strong analytical skills

Excellent interpersonal skills

Experience developing existing client portfolios

Job description

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STRATEGIC CSM I SaaS and e-commerce I £65-75K + £15K RSU/Y I London

Client:

Data Recrutement

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

2a42d1dcbaf4

Job Views:

9

Posted:

25.08.2025

Expiry Date:

09.10.2025

Job Description:

THE COMPANY: LEADING PLATFORM SPECIALIZING IN E-COMMERCE

This company supports the international expansion of its clients by breaking down all barriers in e-commerce.

Why did I select this company?

• Offices in the heart of Paris
• International scope: operates in over 200 countries
• 100% growth trend
• Went public in 2021!
• Prestigious clients in luxury, fashion, and cosmetics sectors
• Clear and ambitious roadmap for France
• Start-up spirit within a solid company: 750 employees worldwide

My opinion as a headhunter: A role for an analytical profile capable of building win/win relationships with prestigious clients.

MISSION: DEVELOP A PORTFOLIO OF EXISTING CLIENTS BY SUPPORTING THEIR INTERNATIONAL E-COMMERCE EXPANSION

Reporting directly to the VP of Customer Success Europe, your missions will include:

• Develop a trust-based and close relationship with Strategic accounts
• Prepare periodic performance reports and business reviews
• Generate upsell and cross-sell opportunities
• Build lasting and consultative relationships with clients
• Develop a deep understanding of clients' needs and business

YOUR PROFILE : STRATEGIC CSM

Must have :

• 5+ years of experience as an Account Manager, B2B CSM, or Business Analyst, ideally in payment, e-commerce, SaaS, transportation, or consulting
• Strong analytical skills
• Experience in developing existing client portfolios
• Recognized for excellent interpersonal skills and the ability to build win/win relationships with clients
• Proven track record of performance

Nice to have

• Another speaking language in an advantage

CONDITIONS:

Compensation based on profile and experience:

• Fixed salary between £60K to £65K
• Bonuses: £5K to £10K
• RSU: £45,000 (15K received annually over 3 years)