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Strategic Control Room Operator

Sopra Steria Limited

Birmingham

On-site

GBP 26,000

Full time

Today
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Job summary

A leading technology services firm in Birmingham is seeking a Strategic Control Room Operator to monitor the National Highway strategic road network and provide real-time traffic updates. Applicants should have strong customer service skills and the ability to manage time effectively within critical timelines. The role offers a salary of £26,000 and benefits such as annual leave, health cash plan, and pension. Flexible working arrangements are encouraged.

Benefits

25 days annual leave
Health cash plan
Life assurance
Pension
Flexible benefits fund

Qualifications

  • Experience as an Administrator with a focus on customer service.
  • Confident communication skills, both verbal and written.
  • Ability to effectively manage time within critical timelines.
  • Strong commitment to accuracy.

Responsibilities

  • Analysing information about live incidents on UK road networks.
  • Creating and monitoring events on the NTIS system.
  • Setting up Variable Message Signs across the Strategic Road Network.
  • Keeping colleagues and third parties updated about incidents.

Skills

Customer service skills
Communication skills
Time management
Methodical approach
Job description
Overview

Sopra Steria are recruiting a Strategic Control Room Operator to join our Network Traffic Information Services project. The role is responsible for monitoring the National Highway strategic road network, providing information in response to live events, and delivering accurate, up-to-date traffic information as part of a 24/7 service. The team operates on a rotating shift pattern six on and four off, with two early shifts (06:00 - 14:30), two late shifts (13:30 - 23:00) and two night shifts (21:00 - 06:30).

Quinton Business Park is situated close to the M5; due to varied start times and the remote location, applicants should have their own transport.

Responsibilities
  • Analysing and assessing the information received about live incidents occurring on the UK road networks.
  • Creating and monitoring these events on the National Traffic Information Service (NTIS) system.
  • Supporting with the setting of Variable Message Signs across the Strategic Road Network.
  • Working closely with a network of colleagues and third parties to keep them up to date with the latest reports about each incident.
Qualifications
  • Experience as an Administrator with excellent customer service skills; a background in customer service with a focus on administration, data entry or telephony experience.
  • Confident communication skills, both verbal and written, adaptable to different audiences.
  • Ability to effectively manage time and work within critical timelines.
  • A methodical approach and a strong commitment to accuracy and getting things right first time.
Additional information

With a long history of delivering transformation, we have a market-leading partnership ecosystem and aim to provide valuable outcomes for communities. We welcome applications from diverse backgrounds and identities and are committed to equality of opportunity for all. We do not discriminate on race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where vacancies are available in an accessible format.

Salary and benefits

Salary: £26,000 per annum
Benefits: 25 days annual leave with the option to buy additional days, health cash plan, life assurance, pension, and a flexible benefits fund. We support flexible working arrangements and encourage applicants to discuss what is possible regarding flexible working.

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