Strategic Client Relations Manager

Marston Holdings; Castleton; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Flexible working arrangements

Healthcare and pension benefits

Supportive work environment

Job summary

Marston Holdings is seeking a Client Relations Manager to own a portfolio of private sector clients, primarily within the Engage portfolio. You will build trusted relationships, monitor service performance against SLAs and KPIs, and provide clear reporting to senior stakeholders.

Based in Rochdale with hybrid working and occasional client travel, you’ll collaborate with Operations, Compliance and Business Development to ensure compliant, high-quality service delivery and identify opportunities

Qualifications

• Proven experience in client account management and relationship building.
• Strong communication and data reporting skills.
• Experience handling complaints in a regulated environment.
• Commercial awareness and ability to spot growth opportunities.
• Full UK driving licence.

Responsibilities

• Manage and develop a portfolio of private sector client accounts.
• Build strong relationships with clients at operational and management level.
• Monitor SLAs, KPIs and financial performance with reporting insights.
• Resolve client queries, complaints and escalations promptly and professionally.
• Work with operations and compliance teams to ensure high-quality, compliant service delivery.
• Identify opportunities for account growth, service improvements and cross-selling.
• Support client onboarding, contract renewals and business development.
• Act as the Voice of the Client, sharing feedback across the business.
• Stay up to date with industry, regulatory requirements.

Job description

Marston Holdings is seeking a Client Relations Manager to own a portfolio of private sector clients, primarily within the Engage portfolio. You will build trusted relationships, monitor service performance against SLAs and KPIs, and provide clear reporting to senior stakeholders.

Based in Rochdale with hybrid working and occasional client travel, you’ll collaborate with Operations, Compliance and Business Development to ensure compliant, high-quality service delivery and identify opportunities