Strategic Client Director

Mitie Group; Greater London; On-site; GBP 120,000 - 170,000; Full time

Benefits offered by this job

Salary Finance

MiDeals discounts

Cycle to work

Enhanced pension contributions

Mitie Stars recognition

Job summary

Mitie in the United Kingdom is seeking a Strategic Client Director to lead a high-profile client partnership, delivering strategic direction, commercial leadership and operational excellence across a broad portfolio of Integrated Facilities Management services.

This role operates at executive and C-suite level, shaping the account strategy and driving performance, governance and continuous improvement to deliver measurable value for the client and Mitie.

Qualifications

• Significant senior leadership experience in Integrated Facilities Management or related services.
• Proven track record managing large, complex client relationships with C-suite stakeholders.
• Strong experience in P&L ownership, budgeting and performance management.
• Evidence of delivering business improvements and growth through strategic initiatives.

Responsibilities

• Own and develop the senior client relationship at executive level.
• Provide strategic direction across the account to align with client priorities.
• Lead delivery of all client-facing IFM services with high standards of service and customer experience.
• Oversee the account's financial performance including forecasting and cost control.
• Lead a high-performing leadership team and drive continuous improvement.

Skills

Senior leadership

Client relationship management

P&L ownership

Strategic account direction

Governance & reporting

Commercial acumen

Transformation & continuous-improv.

Job description

Strategic Client Director

We are looking for an exceptional Strategic Client Director to take overall leadership of a complex and high-profile client partnership, providing strategic direction, commercial leadership and operational excellence across a broad portfolio of Integrated Facilities Management services.

This is a senior leadership opportunity for an accomplished director who can operate confidently at C-suite level, build trusted and influential client relationships, and translate strategy into exceptional operational and commercial performance.

You will be accountable for ensuring our services not only deliver against today's requirements, but continue to evolve in response to the changing needs of the client. You will lead a culture of continuous improvement, innovation and high performance, challenging existing ways of working and identifying opportunities to improve service, efficiency, value and the overall customer experience.

The role

As Strategic Client Director, you will take executive-level responsibility for the performance and development of the client partnership, providing clear strategic leadership across the operation.

You Will

• Own and develop the senior client relationship, building trusted partnerships with key stakeholders and operating effectively at executive and C-suite level.
• Provide strategic direction across the account, ensuring operational delivery remains aligned to the client's wider business priorities and long-term objectives.
• Lead the delivery of all client-facing IFM operational services, ensuring consistently high standards of service, performance and customer experience.
• Take ownership of the account's commercial and financial performance, including P&L management, budget delivery, forecasting, cost control and identification of opportunities for sustainable growth.
• Develop a clear account strategy focused on customer value, operational excellence, innovation, retention and growth.
• Establish robust performance management, reporting and governance frameworks, providing transparency and assurance to both internal leadership and the client.
• Drive continuous improvement across processes, systems and organisational structures to improve productivity and optimise the overall cost to serve.
• Identify and implement innovative solutions that enhance service delivery, improve efficiency and respond to the changing facilities management and corporate real-estate environment.
• Lead, inspire and develop a high-performing senior leadership team, creating a culture of accountability, collaboration, ownership and continuous improvement.
• Ensure the account has the right organisational capability, technical expertise and succession pipeline to support both current delivery and future growth.
• Act as a senior escalation point, bringing clarity, pace and sound commercial judgement to complex operational and client challenges.
• Work collaboratively across the wider business, bringing together operational, commercial, technical and functional expertise to deliver the best possible outcomes for the client.

What We're Looking For

This role requires an established senior leader with a strong track record of managing large, complex and commercially significant operations.

You Will Bring

• Significant senior leadership experience within Integrated Facilities Management, Facilities Management, property, outsourced services or another complex service-led environment.
• A demonstrable record of leading complex client relationships and establishing credibility with C-suite and executive stakeholders.
• Strong commercial acumen with significant experience of P&L ownership, financial planning, budgeting and performance management.
• Evidence of delivering sustainable improvements in operational and financial performance.
• Experience of developing and leading high-performing leadership teams across complex or multi-service operations.
• Strong understanding of governance, performance reporting and the use of insight and data to drive executive decision-making.
• A track record of delivering transformation, continuous improvement and innovation rather than simply maintaining existing operations.
• Excellent influencing, negotiation and stakeholder-management skills, with the ability to navigate complex client and organisational environments.
• An ability to balance strategic thinking with operational grip, remaining close enough to performance to intervene when required while empowering teams to deliver.
• Strong analytical, numerical and written communication skills with the ability to simplify complex information and develop practical, commercially viable solutions.
• A strong understanding of the challenges and opportunities facing UK organisations as a result of changes within the macro-economic, corporate real-estate, workplace and facilities management landscape.

The leadership opportunity

This is much more than an operational delivery position.

We are looking for someone capable of becoming a strategic partner to the client, someone who understands their organisation, challenges conventional thinking and creates solutions that deliver measurable value.

You will have the autonomy and influence to shape the future direction of the account, develop its people and capability, improve commercial and operational performance and ensure the partnership continues to evolve.

For the right individual, this is an opportunity to lead at scale, influence at the highest levels and make a visible impact across one of our strategic client relationships.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.