Strategic Alliances Manager (EMEA) - Contact Center

Zoom Video Communications; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading video communications company is hiring a Strategic Alliances Manager for the EMEA region. This role focuses on developing partnerships with major cloud vendors to boost revenue for the CX platform. The ideal candidate should have significant experience in strategic partnerships and a deep understanding of the cloud market. The position operates in a hybrid work environment, balancing office and remote work.

Benefits

Comprehensive benefits package

Work-life balance support

Opportunities for career growth

Qualifications

• Minimum of 5 years’ experience in strategic partnerships or alliances.
• Proven success in building cloud go-to-market programs.
• Strong understanding of cloud commercial models.

Responsibilities

• Identify and expand strategic alliances with AWS, Salesforce, and others.
• Develop joint value propositions and go-to-market strategies.
• Collaborate with partnership teams for pipeline growth.

Skills

Fluent in English

Strategic partnerships experience

Cloud channel management

Understanding of hyperscaler marketplace

Ability to influence stakeholders

Job description

Overview

Strategic Alliances Manager (EMEA) - Contact Center

Zoom is hiring a CX Strategic Alliances Manager for the EMEA region. This individual contributor role focuses on expanding partnerships with AWS, Salesforce, ServiceNow, and other emerging strategic alliances. The goal is to increase consideration of Zoom's CX platform through these partnerships, which will lead to a higher pipeline and more revenue. The role involves identifying, recruiting, onboarding, and expanding partnerships to generate revenue for Zoom's CCaaS platform. The ideal candidate has deep knowledge of the CX market and will collaborate with global and EMEA partnership teams to ensure a unified strategy that accelerates adoption, aligns partners, and supports revenue growth.

About the Team

The Zoom sales team is a dynamic force driving the company\'s success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team engages with clients worldwide. Through strategic partnerships and a focus on customer needs, they expand Zoom\'s global presence to help businesses fully utilize virtual collaboration.

Responsibilities

• Identify, recruit, onboard, and expand strategic alliances with vendors such as AWS, Salesforce, ServiceNow, and other partners.
• Increase consideration and adoption of Zoom\'s CX platform through partner programs to drive revenue growth and pipeline.
• Collaborate with global and EMEA partnership teams to execute a unified go-to-market strategy.
• Develop joint value propositions, go-to-market strategies, and tactical plans with strategic partners.
• Influence cross-functional stakeholders and drive alignment across geographies and business units.
• Work across EMEA and with globally distributed teams, particularly in the US.

Qualifications

• Be fluent in English. Additional European languages are a bonus.
• Minimum of 5 years’ experience in strategic partnerships, alliances, or cloud channel management.
• Proven success in building and scaling cloud go-to-market programs across regions.
• Strong understanding of hyperscaler marketplace go-to-market and cloud commercial models.
• Ability to create joint value propositions, go-to-market strategies, and tactical plans with strategic partners.
• Ability to influence cross-functional stakeholders and drive alignment across geographies and business units.
• Experience working across EMEA and with globally distributed teams, particularly in the US.

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role (Hybrid, Remote, or In-Person) is indicated in the job posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers perks and options to help employees maintain physical, mental, emotional, and financial health; support work-life balance; and contribute to the community in meaningful ways. Learn more information in the benefits section.

About Us

Zoomies help people stay connected so they can get more done together. We aim to build the best collaboration platform for the enterprise and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We\'re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We\u2019re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we\u2019re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.