Strategic Account Manager

Henry Schein One group; United Kingdom; Remote; GBP 45,000 - 65,000; Full time

Job summary

A leading dental technology company in the UK is seeking a Strategic Account Manager to build and maintain relationships with key customers. The role involves managing customer success plans, analyzing reports, and driving profitability through effective proposals and relationship management. Ideal candidates will possess strong communication skills and a proactive approach to problem-solving, ensuring customer satisfaction and retention.

Qualifications

• Proven ability to build relationships with key individuals.
• Experience managing complex customers with multiple contact points.
• Strong analytical skills to report results to customers.

Responsibilities

• Build and maintain relationships with key individuals within your accounts.
• Engage accounts in customer success plans to maximize ROI.
• Manage the commercial relationship with customers including quotes, proposals, and negotiations.

Skills

Strong written and verbal communication skills

Data driven approach

Ability to manage complex customers

Proactive and independent

Tools

HubSpot (CRM)

Job description

About Us

At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice.

Celebrated as one of the ‘Sunday Times UK's Best Places to Work' companies 3 years running (2023/2024/2025), our culture at Henry Schein One UK as an inclusive and forward-thinking organisation means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for all individuals.

Our Culture

Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user’s experience.

Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top-tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations—we are creating long-lasting partnerships that drive positive outcomes.

How You’ll Make An Impact

As a Strategic Account Manager, you will work within our Strategic Accounts Team and have a passion for delivering high quality customer experiences. You will be responsible for building relationships with our most significant customers and help them to grow their practices strength and overall business value. The challenges you will face will include understanding complex and quickly changing customer needs, analysing possible solutions to these, and building proposals that use supporting data to emphasise the value of the outcomes of the solutions we have available.

What You'll Do

• Build and maintain relationships with key individuals within your accounts and track their evolution through the use of HubSpot (CRM)
• Assist in engaging your accounts in self-led customer success plans that ensure full utilisation and optimisation of their PMS estate-wide, allowing them to maximise ROI

• Portray a professional image to clients in person, in writing and virtually
• Maintain engagement with customer executive stakeholders with Quarterly Business Review attendance
• Maintain core and strong technical PMS knowledge to be able to fully demonstrate products to the full range of key individuals on accounts and understand the art of what is and is not possible
• Manage expectations of any business development requests from customers and escalate and manage these internally with strong communication with our development teams
• Manage the commercial relationship with your customers including quotes, proposals, negotiations and closing of orders, ensuring we maintain profitability goals on all accounts
• Work collaboratively with customers, managers, and colleagues
• Influence outcomes and get things done across all functions within Henry Schein to achieve targets and meet client expectations
• Analyse complex reports and communicate results to customers
• Achieve quarterly goals for revenue, customer satisfaction and new services delivered
• Understand our team P&L and how you influence this is your role
• Ensure full customer retention within your base of accounts
• Assist with engagement of your accounts in key roll-outs within your accounts including version activation, process standardisation and delivery of new services
• Act as an escalation point for the support team to help manage complex service delivery situations
• Build individual account plans for each customer that include action plans and white space analysis ensuring these are constantly up to date
  

What You’ll Bring With You

• A craftsman like approach to managing complex customers, with multiple contact points and conflicting priorities
• The ability to build internal relationships through trust, respect and integrity
• A career focus with a growth mind-set – happy to take on new tasks and think differently about problems
• Strong written and verbal communication skills
• Data driven approach to finding opportunities and risks
• Independent, proactive, and able to deliver on financial goals while maintaining great customer relationships

• You will be responsible for making decisions that will help us drive towards stretching company objectives and you won't be micromanaged.