Strategic Account Manager

OASIS Group - Information Secured; Scotland; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading information management firm in Scotland is seeking a Strategic Account Manager to lead client relationships and drive revenue growth. You will be responsible for managing a significant book of business while ensuring client satisfaction and retention. The ideal candidate will have a Bachelor’s degree and extensive experience in business development or client management. This role offers a dynamic work environment with opportunities for personal and professional growth.

Qualifications

• Demonstrable experience in a business development or client relationship role.
• Proficient in managing relationships with customers.
• Excellent problem-solving skills.

Responsibilities

• Maintain and grow revenue of the strategic account client base.
• Build and maintain relationships with key clients.
• Negotiate contracts and agreements with clients.

Skills

Sales and negotiation skills

Client relationship management

Presentation skills

Communication skills

Time management

Problem-solving

Education

Bachelor’s Degree in related field

Tools

MS Office Suite

CRM software

Job description

The Role

We are currently seeking a Strategic Account Manager. This is an exciting role to join a hard-working and professional Commercial team within a fast-paced environment. This position has accountability for leading and directing account management and client relationships across our Scotland region. This position has responsibility for a book of business (BOB) , at least one of which will have or be expected to produce an annual revenue (across the whole OASIS Group) in excess of €250k, manages multiple accounts that meet these criteria defined by clients of both scale and opportunity although all clients are in scope for discussion and management as needed.

Key Performance Indicators

• Sales Targets/revenue growth.
• Account attrition rate.
• New business development.
• Client engagement activities.
• Sufficiency of sales pipeline to deliver planned growth.
• Client retention.
• Client satisfaction – as measured via NPS.
• Application and client acceptance of price increases at or above the rates included in our budget plan.
  
  

Key Responsibilities

• Consistently maintain and grow the revenue of the designated strategic account client base whilst achieving the agreed targets set.
• Provide a high level of client care and retention.
• Build and maintain relationships with key clients, acting as the primary point of contact.
• Understand client needs and objectives to provide tailored solutions.
• Drive an increase in account revenue year-over-year through upselling and cross-selling strategies.
• Collaborate with internal teams to develop strategies and ensure project delivery.
• Analyse and report on account performance metrics, identifying areas for growth and improvement.
• Negotiate contracts and agreements with clients to maximise company success.
• Develop strong relationships with key decision makers and influencers across the whole client base.
• Negotiate, manage, and implement agreed commercial agreements ensuring additional business is gained or protect existing business to achieve targets.
• Create and implement strategic business plans ensuring we have an in-depth understanding of our client needs, opportunities, challenges, and risks.
• Proactively maximise all revenue opportunities from existing clients by ensuring they are aware of the full range of products and services.
• Respond quickly and efficiently to any competitor threat through building strong and meaningful relationships.
• Identify and recommend to management any service enhancement initiatives to meet our client's needs and ensure all business opportunities are maximised.
• Become knowledgeable about our clients and their industry.
• Support lead sourcing and prospecting for new client, self-sourcing, and management of internal data sources.
• Manage data for all clients in CRM, ensuring all information is logged, accurate and completed daily.
• Implement and execute annual Price Increase in line with both Group and contract expectations
  
  

Candidate Requirements

• Bachelor’s Degree in related field or equivalent experience preferable and/or relevant work experience equivalent.
• Demonstrable depth of previous experience at this level in a related business development or client relationship role preferred.
• Excellent sales and negotiation skills.
• Significant experience in managing relationships with customers and partners.
• Excellent presentation, communication and report writing skills.
• Comfortable presenting at industry events, webinars and representing OASIS Group.
• Partner effectively on all levels with other OASIS Leaders and colleagues.
• Proficiency in MS Office Suite and database applications.
• Excellent time management and solution skills, results orientated with a strong work ethic and demonstrated attention to detail.
• Must be flexible and friendly under pressure.
• Excellent problem-solving skills.
• Ability to travel as and when required.
  
  

The Company is required by law (Immigration Act 2016) to have proof of right to work in the UK, prior to commencement of employment.

The Company is required to conduct a background screening check as set out by the British Standards Institution BS7858 prior to commencement of employment.

OASIS is an equal opportunities employer.

The Company confirms that our legitimate interests comply with GDPR and data protection.

Agencies: When we require external assistance with our vacancies, we will reach out to our PSL supply chain. Please be aware that we operate a very strict PSL policy with close relationships with our suppliers and cannot respond to agencies outside of the PSL. Please do not contact individual hiring managers.