Strategic Account Manager

Blink - The Employee App; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

Join a mission-driven tech company, Blink, as a Strategic Account Manager to build trusted relationships and drive growth for top-tier clients. With a focus on product adoption and successful outcomes, you'll ensure clients realize maximum value from innovative HR technologies. Offers competitive salary and benefits in a supportive environment.

Benefits

Competitive salary and generous equity allocations

25 days annual leave (+ public holidays!)

Private healthcare

Cycle to Work scheme

Social events (company getaways, lunches, etc.)

Qualifications

• 5+ years of experience in account management, customer success or strategic consulting.
• Proven track record of managing enterprise clients and growing account revenue.
• Familiarity with HR Tech is strongly preferred.

Responsibilities

• Build and maintain strong relationships with key stakeholders across client organizations.
• Create and execute account plans that drive adoption, retention, and expansion.
• Monitor client health and usage data to proactively identify risk and opportunity areas.

Skills

Relationship Management

Account Strategy

Product Adoption

Cross-Functional Collaboration

Data Analysis

Job description

Location: London (Old Street office, 3 days/week)

Join a high-growth, mission-driven tech company that’s transforming the future of work

Reports to: VP of Sales

About Blink

We're not just closing the digital divide; we're reconnecting distributed organisations, enabling seamless communication, and re-engaging employees like never before. Blink, a mobile-first employee experience platform, puts everything employees need right in their hands. With teams in Boston, London, and Sydney, we're making waves worldwide, partnering with industry leaders like Domino’s, JD Sports and McDonald’s.

As we scale, we’re looking for a Strategic Account Manager to join our team and ensure our top-tier clients realize maximum value from our solutions.

The Role

As a Strategic Account Manager, you will serve as the primary point of contact for our most valuable enterprise customers. Your mission is to build trusted relationships, drive product adoption, and identify strategic opportunities for growth and expansion. You will act as a consultative partner, helping clients align our technology with their HR strategies to achieve measurable business outcomes.

What You’ll Be Doing

• Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders across client organizations.
  
• Account Strategy & Growth: Create and execute account plans that drive adoption, retention, and expansion.
  
• Product Adoption & Success: Guide clients to optimize their use cases for Blink drive high engagement and ROI.
  
• Cross-Functional Collaboration: Partner with Sales, Product, and Customer Success teams to deliver tailored solutions and address client needs.
  
• Performance Tracking: Monitor client health and usage data to proactively identify risk and opportunity areas.
  
• Executive Reporting: Deliver regular business reviews and strategic insights to client leadership and internal teams.

About You

• 5+ years of experience in account management, customer success, or strategic consulting, preferably in a B2B SaaS environment.
  
• Proven track record of managing enterprise clients and growing account revenue.
  
• Familiarity with HR Tech is strongly preferred.
  
• Exceptional communication, presentation, and relationship-building skills.
  
• Strategic mindset with the ability to analyze data and translate insights into actionable recommendations.
  
• Comfortable navigating complex organizations and managing multiple stakeholders.

Why Blink?

• You will have the opportunity to be part of something impactful, large-scale, and meaningful.
• Most importantly, you’ll work for a company with a strong purpose, with an ambitious and supportive team embarking on a journey most start-ups can only dream of!
  

Benefits include:

• Competitive salary and generous equity allocations with significant upside potential.
• 25 days annual leave per year (+ public holidays!)
• The equipment needed to do a great job.
• Private healthcare.
• Cycle to Work scheme.
• Social events (company getaways, lunches, breakfasts, nights out).
• Convenient central London location.

At Blink, we're committed to creating an inclusive and diverse culture where our people feel they truly belong. We value and respect individual differences, so all applications will receive fair and equal consideration without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability or age.