Strategic Account Manager

Andy File Associates Ltd; East Midlands; Hybrid; GBP 30,000 - 35,000; Full time

Job description

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position.

Salary: GBP 30,000 - GBP 35,000 plus car allowance, monthly, quarterly, and annual bonuses.

Overview: Are you an experienced I.T. account manager or Business Development Manager looking for growth and autonomy in your next career role? Situated within a tight-knit team, our client is going through an extended period of growth and is looking for people to join their Sales & Marketing Team.

The primary focus of this role is to develop and expand both current managed support customers and new clients by collaborating closely with them to understand their business objectives. A close relationship, both in person and virtually, will be required with the wider Sales and Marketing team, Project Team, and the Service Desk to ensure the customers' requirements are clearly understood and delivered.

The role will require excellent organization, communication, and relationship-building skills.

Key Responsibilities:

Client Relationship Management:

• Cultivate and maintain strong relationships with key clients to understand their business objectives and IT requirements through regular strategic review meetings.
• Serve as the primary point of contact for strategic accounts.

Account Growth and Retention:

• Develop and implement strategic account roadmaps to drive revenue growth and achieve sales targets.
• Identify opportunities and demonstrate the customer journey using our client’s Proven Partnership Process.
• Identify upsell and cross-sell opportunities within existing accounts to optimize client value.
• Proactively address client concerns and collaborate with internal teams to ensure customer satisfaction and retention.

Strategic Planning:

• Collaborate with the sales, marketing, and technical teams to align solutions with client needs and industry trends.
• Work with the technical consultants to provide insights and recommendations to clients on IT best practices, emerging technologies, and innovative solutions.

Contract Management:

• Oversee the negotiation and renewal of contracts ensuring favorable terms for both the client and our client.
• Produce and maintain accurate contractual paperwork for both new and existing contracts.
• Maintain accurate records of contract details, service agreements, and client interactions using our company CRM.
• Conduct new client onboardings for users, working with the Service Desk and Project Team to clearly set expectations from the start.

Collaboration and Communication:

• Foster collaboration across internal departments to deliver exceptional customer service.
• Communicate effectively with clients regarding service updates, new offerings, and industry insights.

Skills Required:

• Experience in strategic account management.
• Excellent communication and presentation skills.
• Ability to manage a diverse workload and work calmly under pressure with an organized and methodical approach to tasks.
• Customer experience remaining the driver at all times.
• Exceptional teamwork skills.

Hours of Work: Monday to Friday 9 am - 5:30 pm (occasionally overtime may be required to fulfill client requirements).

Bonus: Monthly individual bonuses and quarterly and annual team bonuses are very achievable.

Role: Hybrid, Mondays are office days for the team, Tue-Fri optional WFH and/or working from Client Locations.

Benefits: Our client family really is like a family. The Senior Leadership Team provides all employees with the tools and support they need to accelerate both personal and professional development, along with delivering Quarterly Company Social Events, targets to implement a 4 Day Working Week, and flexible working.

Our culture and values are of utmost importance to every member of our team.