Strategic Account Manager

Amber Energy Solutions Limited; Cardiff; On-site; GBP 55,000 - 60,000; Full time

Job summary

A leading energy solutions company in Cardiff is seeking a Strategic Account Manager to strengthen client relationships and drive satisfaction. The role involves managing a portfolio of industrial accounts, supporting them from post-onboarding through to retention. Ideal candidates will have proven experience in client success, excellent stakeholder management skills, and the ability to handle complex accounts. This position offers a competitive salary and a flexible work environment.

Benefits

Private medical care

Birthday day off

Income protection

Enhanced caregiver scheme

Loyalty vouchers

Qualifications

• Proven experience in strategic client success or customer experience.
• Demonstrable record of improving client relationships and retention.
• Strong problem-solving and people skills.

Responsibilities

• Drive exceptional experience from post-onboarding to renewal.
• Act as the main point of contact for client needs.
• Provide strategic support to maximize client investment.
• Conduct regular reviews to monitor client health.

Skills

Stakeholder management

Conflict resolution

Problem-solving

Organizational skills

Communication skills

Customer advocacy

Tools

Salesforce

Job description

Strategic Account Manager

Application Deadline: 25 August 2025

Department: Client Success

Employment Type: Permanent - Full Time

Location: Cardiff

Reporting To: Julian Mckenzie

Compensation: £55,000 - £60,000 / year

Description

Amber is an award winning, fast-growing, vibrant business on a mission to fix utilities, save the planet and make people happy. We are an entrepreneurial business solving problems in the utility industry, currently going through an exciting phase of rapid growth against a backdrop of considerable change within the sector.

As a Strategic Account Manager, you will deliver an exceptional client experience by fostering long term relationships, facilitating delivery against contractual obligations, and adding additional value to support the clients’ strategic ambitions. You will lead efforts in ensuring client satisfaction and future success, for a portfolio of industrial and commercial key accounts, supporting the entire client lifecycle from post-onboarding to retention.

This role offers a quarterly and annual bonus scheme. Regular travel to client sites and Amber HQ is required.

What will you be doing?

• Drive an exceptional experience from post-onboarding to renewal, acting as the first point of contact, supporting industry-leading CSAT scores and predictable retention.
• Act as the main point of contact and advocate, engaging regularly to understand the client’s needs, ensuring we are delivering to their expectations, addressing their concerns, and maximising additional opportunities.
• Deliver the voice of client programme. Capture and document current satisfaction, critical issues, key needs and priorities and potential opportunities in Salesforce. Help the business use the feedback and turn insight into proactive action.
• Provide comprehensive guidance and strategic support, ensuring they effectively use Amber’s services throughout the entire SLA lifecycle, maximising the value of their Amber investment.
• Support the onboarding process as required.
• Provide monthly client-specific reporting, ensuring it is timely, intuitive and provides clear updates and actions on included services.
• Conduct regular reviews to monitor client health, act as a trusted advisor to the business in terms of turning insight into action and demonstrate added value, that further improves client satisfaction and feedback.
• Develop client plans/road maps that strengthen our partnership and outline how Amber can help clients to achieve their goals and pathway to Net Zero.
• Act as first point of escalation for resolution of client actions, collaborating with internal teams as needed and ensuring resolution in a timely and efficient manner and to the satisfaction of the client.

What does good look like?

Essential:

• Proven experience in senior/strategic client success or customer experience role.
• Proven account management experience with a demonstrable record of improving client relationships, retention, and satisfaction.
• Excellent stakeholder management, customer facing and conflict resolution skills.
• Customer advocate with a deep understanding of the customer/client mindset.
• Ability to challenge the status quo and improve processes.
• Strong problem-solving, organisational, and communication skills.
• Collaborative style with strong people skills and a ‘can do’ attitude.
• Ability to manage complex accounts and multiple priorities in a demanding environment.
• High performance mindset and team player.

Desirable:

• Experience in the Energy sector.
• Experience in the effective use of CRM software, preferably Salesforce.
• Experience working with both B2B & B2C client/customer bases.

Why Choose Amber?

Joining an incredible group of people, all on a journey to save the planet, why not? But really… the biggest reason people choose stay at Amber is down to our culture. We have a friendly, informal and relaxed culture, where you are encouraged to bring your true self to work day in, day out. We offer a flexible working environment meaning, you can work where, when and how you want to. We focus on output above everything else. Aside from this, we do also have our competitive benefits package… and not forgetting that we do have an unbeatable view from our Cardiff City Centre office, featuring a fully stocked bar, pool table and lots of plants!

• Private medical care
• Birthday day off
• Income protection
• Enhanced primary and secondary caregiver scheme
• Loyalty vouchers

Here at Amber, we see diversity and inclusivity as a priority and we are always looking for individuals who bring something different to the team. We are an equal opportunity employer and we welcome applications from all backgrounds.