Strategic Account Executive

Twilio; United Kingdom; Remote; GBP 100,000 - 180,000; Full time

Benefits offered by this job

Competitive pay

Generous time off

Healthcare

Retirement plan

Job summary

Twilio is a remote-first company hiring a Strategic Account Executive to drive growth across the EMEA region with a focus on Northern Europe. The role centers on managing fast-growing customers, expanding revenue through cross-sell and upsell, and sourcing net-new opportunities within a defined account set.

You will sell Twilio’s voice, messaging, email, contact centre, and security solutions to both business and technical stakeholders.

Qualifications

• 5+ years of Account Management/Sales experience selling complex technical solutions to large customers.
• Experience building relationships up to C-suite and cross-functional stakeholders.
• Track record of consistently meeting or exceeding quota.
• Experience selling to both business and technical stakeholders.

Responsibilities

• Servicing the fastest growing customers in the region.
• Grow revenue and share of wallet within key accounts.
• Open doors to purchase Twilio products and services (voice, messaging, email, contact centre, security).
• Maintain high levels of customer satisfaction and renewals.
• Create pricing proposals, negotiate terms, and manage contract processes.
• Sell solutions to both business and technical audiences.
• Build trust with technical customers and peers.
• Balance priorities and manage multiple deals concurrently.

Skills

Account management

Sales

Cross-sell

Customer relationship

Contract negotiation

Job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

See yourself at Twilio

Join the team as Twilio’s next Strategic Account Executive.

About the job

This position is needed to sell into high value prospects and customers. This person will play a key role in further growing the business across EMEA with a particular focus on Northern Europe. The candidate will be responsible for managing fast growing customers in the region. Focused mainly on Product cross and up-sell and revenue growth, as well as sourcing net new opportunities within a set of accounts.

Responsibilities

In this role, you’ll:

• Servicing the fastest growing customers in the region.
• Growing our revenue and share of wallet within your key account list.
• Opening doors to the purchase of Twilio’s products and services - including voice, messaging, email, contact centre, account security software.
• Maintaining the highest levels of customer satisfaction.
• Create pricing proposals, negotiating terms and managing the contract process.
• Selling solutions to a technical and business audience.
• Building trust and mutual respect with technical customers and peers.
• Thinking outside of the box and having extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.
• Balancing challenging priorities and handling multiple projects/deals at the same time.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base.
• History of working with accounts ranging from large multinational enterprise customers to Digital Natives.
• Experience building and maintaining relationships up to C-suite.
• Demonstrated success by achieving quota on a consistent basis.
• Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base.
• A solid understanding of financial reporting within a direct customer base - Revenue tracking
• Experience selling both to a business and technical stakeholders.

Desired:

• Experience and understanding of working in the communications market is preferable. Have sold or worked with Messaging, Voice, Email, Contact Centre, Account Security Verification. Or have prior experience in a traditional telecommunications environment/business.
• Curious networker

Location

The position will be remote and based in the United Kingdom or Ireland.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.