Strategic Account Executive

SendGrid; United Kingdom; On-site; GBP 90,000 - 150,000; Full time

Job summary

Twilio in the UK is seeking a Strategic Account Executive to sell into high‑value prospects across Europe, with a particular focus on Northern Europe. You will manage fast‑growing customers in the region, drive cross‑sell and revenue growth, and source net new opportunities within an assigned account list.

This is a remote‑first role with occasional in‑person meetings; expect about 25% travel to connect with customers.

Qualifications

• 6+ years in account management or sales experience for complex technical solutions.
• Experience with large multinational enterprises and Digital Natives.
• Consistently achieving quota in past roles.
• Cross- and upsell within a mature customer base.
• Understanding of revenue-related financial reporting.

Responsibilities

• Serve the fastest growing customers in the region.
• Grow revenue and wallet share within key accounts.
• Open doors to Twilio’s products and services (voice, messaging, email, security).
• Maintain high levels of customer satisfaction.
• Create pricing proposals and negotiate terms.
• Sell solutions to technical and business audiences.
• Build trust with technical customers and peers.
• Handle complex contractual, technical, and financial details.
• Balance priorities and manage multiple deals simultaneously.

Skills

Account management

Sales experience

Cross-selling

Upselling

Negotiation

Pricing proposals

Contract management

Financial reporting

Communication skills

Job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

See yourself at Twilio

Join the team as Twilio’s next Strategic Account Executive.

About the job

This position is needed to sell into high value prospects and customers. This person will play a key role in further growing the business across EMEA with a particular focus on Northern Europe. The candidate will be responsible for managing fast growing customers in the region. Focused mainly on Product cross and up-sell and revenue growth, as well as sourcing net new opportunities within a set of accounts.

Responsibilities

In this role, you’ll:

• Servicing the fastest growing customers in the region.
• Growing our revenue and share of wallet within your key account list.
• Opening doors to the purchase of Twilio’s products and services - including voice, messaging, email, contact centre, account security software.
• Maintaining the highest levels of customer satisfaction.
• Create pricing proposals, negotiating terms and managing the contract process.
• Selling solutions to a technical and business audience.
• Building trust and mutual respect with technical customers and peers.
• Thinking outside of the box and having extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.
• Balancing challenging priorities and handling multiple projects/deals at the same time.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 6+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base.
• History of working with accounts ranging from large multinational enterprise customers to Digital Natives.
• Demonstrated success by achieving quota on a consistent basis.
• Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base.
• A solid understanding of financial reporting within a direct customer base - Revenue tracking

Desired:

• Ideally, you also have experience selling both to a business and technical audience.
• Experience and understanding of working in the communications market is preferable. Have sold or worked with Messaging, Voice Calling, Email, Account Security Verification. Or have prior experience in a traditional telecommunications environment/business.

Location

The position will be remotely based in the UK.

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself.