STR Controller - (Region North, Maternity Leave)

Kion Group; Newton Aycliffe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a regional point of contact for short-term rental services, responsible for managing customer satisfaction and operational performance. The ideal candidate demonstrates commercial acumen, exceptional communication skills, and a commitment to teamwork and self-development. This is a 12-month maternity cover position focused on delivering excellent customer service and documentation management.

Qualifications

• Strong administration, planning, organisation, and prioritisation skills.
• Ability to adapt and flex to unexpected situations.
• Drive to hit financial and operational targets.

Responsibilities

• Act as the main contact for rental customers and ensure customer satisfaction.
• Handle customer complaints and invoice queries.
• Organise off hires and monitor administrative tasks.

Skills

Excellent customer service

Commercial acumen

Team player

Administration skills

Communication

IT literacy

Numerate and literate

Job description

To be the regional point of contact for short-term rental customers, suppliers, and key stakeholders . To own the short-term rental enquiry process from start to finish and ensure maximum customer satisfaction. To play a key part in ensuring business (including financial) key performance indicators are met. Please note this is 12 month maternity cover..

What we offer:

• To be the main, regional contact for Linde MH UK’s short-term rental customers and sales team
• To develop trusted partnerships with Linde MH UK’s short-term rental customers
• To ensure that all enquiries and leads are handled and followed up effectively, resulting in maximum order conversion and customer satisfaction
• Source, plan, and administer short-term hire enquiries according to agreed processes
• Collaborate with sales, workshops, asset team, and transport to schedule workload to meet customer’s expectations and our own commercial business requirements
• Organise and administer off hires, terminate agreements, field based off hire inspections and ensure equipment is collected in the required timeframe
• Monitor and process supplier invoice queries within rental control
• Monitor and process inbound customer invoice queries within rental control
• Ensure all administrative tasks are actioned and up to date
• To handle any customer complaints or dissatisfaction in accordance with agreed process

Whilst the above responsibilities outline the main functions of this position, management may from time to time, ask you to undertake other duties commensurate with the salary for this position.

Tasks and Qualifications:

The ideal candidate for this role will:

• Be driven to deliver excellent customer service at all times
• Possess commercial acumen
• Be able to work from own initiative
• Be a team player
• Maintain excellent relationships with internal and external colleagues
• Be self-motivated and flexible
• Be committed to own learning and development
• Be honest, reliable, and approachable
• Possess strong administration, planning, organisation, and prioritisation, skills
• Be an excellent communicator, responder, and able to adapt and flex to unexpected situations
• Be IT literate - a good working knowledge of SAP K1SS, Microsoft Word, and Excel is desired
• Be numerate and literate, clear and analytical decision maker
• Understand and follow company policies and procedures and work in a structured way
• Possess the drive, determination and tenacity to hit financial and operational targets
• Be able to learn to have a fundamental understanding of material handling equipment and applications