Stores Sales & Operations Department Manager - Croydon Department Manager - Croydon Department [...]

H&M; Croydon; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading fashion retailer in Croydon is seeking a Department Manager to oversee store operations. In this role, you will lead your team to ensure a customer-first experience while analyzing performance metrics and ensuring compliance with safety standards. Candidates should have management experience in a customer-facing environment and a passion for profitability. This is a permanent position offering 39 hours per week.

Benefits

Staff discount card

Incentive Program

Extensive development opportunities

Qualifications

• Ability to evaluate team performance and provide regular feedback.
• Expertise in analyzing Sales & Profit KPIs for department.
• Ensure compliance with Health & Safety and legal standards.

Responsibilities

• Lead with a vision to secure the best experience for colleagues and customers.
• Support succession through development and training of team members.
• Ensure safety and security standards are maintained.

Skills

Management experience in a customer-facing environment

Leading and managing teams

Passion for profitability and people

Customer-first mindset

Job description

Overview

Our Leaders have the ambition to make our people and business grow. As a Department Manager you are responsible for overseeing a department to support the Sales and Profit of the store and, along with your team, deliver a Customer First Experience.

Responsibilities

• You lead with a vision to secure the best experience for all our colleagues and customers.
• You evaluate your team's performance, provide regular feedback, and support succession through their development and training.
• You analyse and follow up on Sales & Profit KPI's for your department.
• You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety.
• Management experience in a customer-facing environment.
• Previous experience of leading and managing teams.
• A passion for profitability and people.
• A Customer-first mindset.

About H&M Group and Culture

H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group here.

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

Position details

This is a permanent position offering 39 hours per week. The position is based in the H&M Croydon store in the Centrale Shopping Centre.

Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here. In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity: H&M is a part of H&M Group. We are committed to inclusive, diverse and equitable workplaces. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on challenges, perceptions, and how we relate to colleagues and customers worldwide. We strive for a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that can trigger unintentional biases.