Stores Assistant

Genting Casinos; Stratford-upon-Avon; On-site; GBP 20,000 - 25,000; Full time

Job summary

Genting Casinos seeks a Stores Assistant to ensure efficient management of stock and delivery services. This role focuses on customer service excellence and maintaining quality product standards while supporting the Stores and F&B managers with various administrative tasks and responsibilities. The ideal candidate will enhance the operational efficiency and contribute to an engaging service experience within the casino environment.

Benefits

Private GP helpline

Discount portal for retailers

Life assurance

Employee assistance programme

20% discounted gym membership

Mental health support

Family-friendly policies

Health Cash Plan

Critical illness cover

Travel insurance

Qualifications

• Experience in stock control procedures.
• Ability to liaise with customers and suppliers.
• Commitment to excellent customer service.

Responsibilities

• Ensure timely delivery of goods and services.
• Support the stock control procedures.
• Maintain quality standards of products.

Skills

Customer Service

Stock Control

Organizational Skills

Job description

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Stores Assistant will support the site in ensuring there is an efficient receipt, storage and dispatch of a wide range of goods that are delivered to and from the casino. The role will support the Stores and F&B Manager in maintaining electronic administration through efficient and compliant storage and retrieval systems as well as contributing to the positively accurate outcomes of stock takes and audits. This role focuses on delivering the expected internal and external customer service standards.

Key duties and responsibilities:

• Liaising with customers, suppliers and transport companies to ensure timely delivery of goods and services so we have the correct stock in place at the required time.
• Support the planning and monitoring of storage, delivery and dispatch of orders to the correct departments in a timely fashion to ensure we are always able to offer the correct products.
• Support the stock control procedures and process orders in conjunction with relevant personnel in the absence of the Stores and F&B Systems Manager.
• Ensuring quality of product is consistent with expectations and contractual obligations.
• Maintain, provide and external and internal service standards within the designated service control area.
• Supporting department managers in the maintenance of designated department cages in the void.
• Responsible for the organisation and housekeeping of the void area.
• Supporting departments by providing physical support as and when is required for activities such as event set ups; floor moves.
• Commitment to delivering a customer service experience which is in line with the Company values.
• Ensure that customers are provided with products that are efficient, maintained, in working order and operate in accordance with regulations.
• Carry out any other duties that may be reasonably requested from time to time.

WHAT WE OFFER

As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:

Company funded benefits

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Life assurance.
• Employee assistance programme " A confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.

Flexible benefits* " designed for employees to choose the best package for their personal needs.

• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Travel insurance.
• Health Screening.

Rewards, recognition, development, and events

• Genting Academy " online learning portal.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.
• A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.

*Subject to eligibility.

OUR BUSINESS

Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.