Store Team Manager — Lead, Develop & Delight Customers

Tesco UK; Epping Forest; On-site; GBP 30,000 - 46,000; Full time

Job summary

Tesco UK is seeking an experienced Store Manager to lead a high‑performing team in our store. You will recruit, train and develop colleagues to deliver exceptional customer service and strong store performance.

Lead trade activity to grow sales, ensure safety and compliance, and drive the Store Change Plan to optimise resources for customers. You will inspire the team with clear communication and a welcoming, customer-first approach.

Qualifications

• Proven experience leading and developing high-performing teams.
• Clear communication skills and ability to share knowledge.
• Welcoming, customer-first approach, building strong relationships with colleagues and customers.
• Ability to identify new ideas and initiatives to improve the store and customer experience.
• Experience in recruiting, training and developing colleagues.

Responsibilities

• Lead the team to deliver a great experience for customers in-store.
• Recruiting, training, and developing colleagues to build a capable, high-performing team.
• Coaching the team to be knowledgeable and passionate about products, ensuring great range, quality, and service for customers.
• Lead trade activity, using insight and expertise to grow sales and maximise profit.
• Developing knowledge to deliver the Store Change Plan, ensuring resources and hours are used where they benefit customers most.
• Identifying and resolving root‑cause issues with sustainable, long‑term solutions.
• Prioritising colleague safety and ensuring the store always trades legally by coaching the team to use all security and safety tools effectively.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Leadership

Clear communication

Customer focused

Team development

Decision making

Resilience

Competitive awareness

Job description

Tesco UK is seeking an experienced Store Manager to lead a high‑performing team in our store. You will recruit, train and develop colleagues to deliver exceptional customer service and strong store performance.

Lead trade activity to grow sales, ensure safety and compliance, and drive the Store Change Plan to optimise resources for customers. You will inspire the team with clear communication and a welcoming, customer-first approach.