Store Team Leader — Lead & Elevate Customer Experience

TJ Morris Ltd; Tees Valley; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Annual leave 28 days

Pension scheme

Store discount 10%

Flexible pay

Training programmes

HB benefits platform

Job summary

Welcome to Home Bargains in Middlesbrough. We are seeking a Store Team Leader to guide our store team and drive outstanding customer service while meeting performance targets.

You will lead colleagues, ensure high store standards, and maintain a safe, welcoming environment. The role offers progression within a rapidly expanding discount retailer and is backed by comprehensive training and employee benefits.

Qualifications

• Experience supervising others in a fast-moving retail or hospitality environment.
• Demonstrates prioritise and organise work, customer focus, and effective communication.

Responsibilities

• Guide Our Colleagues - Collaborating with the store management team you work to ensure your team are well-trained, informed and capable of delivering the high store standards our customers expect.
• Prioritise Customer Satisfaction - You work closely with your management team colleagues to identify customer service needs, communicating these priorities to the team, and ensuring all members contribute to delivering outstanding service and maintaining a safe, welcoming store environment.
• Drive Store Success - You understand and support the execution of daily performance goals and play a key role in achieving targets and store presentation.
• Experience supervising others in a fast-moving retail or hospitality environment
• Demonstrate the following competencies: Prioritise and organise work, Customer focus, Communicate effectively, Direct and supervise work.

Skills

Team leadership

Customer service

Store operations

Job description

Welcome to Home Bargains in Middlesbrough. We are seeking a Store Team Leader to guide our store team and drive outstanding customer service while meeting performance targets.

You will lead colleagues, ensure high store standards, and maintain a safe, welcoming environment. The role offers progression within a rapidly expanding discount retailer and is backed by comprehensive training and employee benefits.