Store Team Leader: Inspire Teams & Elevate Customer Service

WHSmith Careers; Peterborough; À distance; GBP 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Pension scheme

Cycle to work scheme

Paid annual leave

Employee discounts

Résumé du poste

WHSmith is seeking a proactive Team Leader to guide the store team, deliver excellent customer service and hit key business objectives. You’ll inspire colleagues, manage daily operations and ensure a safe, compliant working environment.

In this role you’ll lead from the front, coach staff, support training and development, and build strong relationships with customers and partners across WHSmith stores. Join WHSmith to contribute to our journey across airports, hospitals, rail stations and high

Qualifications

• Proven leadership experience in retail or similar environment.
• Strong understanding of KPIs such as ATV and store performance.
• Ability to coach and develop team members and drive results.

Responsabilités

• Guide and motivate the team to deliver excellent standards and results.
• Create a learning culture, support and recognise development opportunities.
• Support colleagues in an inclusive environment where everyone feels valued and welcome.
• Promote a safe, legal store operation and strong store pride.

Connaissances

Retail leadership

Customer service

Team motivation

Communication

KPI knowledge

Flexibility

Store operations

Outils

POS systems

Description du poste

WHSmith is seeking a proactive Team Leader to guide the store team, deliver excellent customer service and hit key business objectives. You’ll inspire colleagues, manage daily operations and ensure a safe, compliant working environment.

In this role you’ll lead from the front, coach staff, support training and development, and build strong relationships with customers and partners across WHSmith stores. Join WHSmith to contribute to our journey across airports, hospitals, rail stations and high