Store Team Lead – Elevate Customer Experience

The Works; Grantham; On-site; GBP 11,000 - 18,000; Part time

Benefits offered by this job

25% Colleague Discount

MyWorks

Family Friendly Leave

Holiday 33 days

Can-Do Academy

Stream

Share Scheme

Healthcare Cash Plan

Long service awards

Job summary

The Works is seeking a Retail Deputy Manager to support the Store Manager and lead a team in delivering outstanding customer service on a busy schedule. You will drive commercial performance, manage stock, merchandising, and daily operations while modelling excellent service and teamwork.

You will train and develop staff, supervise shifts in the Manager's absence, and ensure health and safety, loss prevention, and compliant practices across the store.

Qualifications

• Experience in a supervisory or team leadership role within retail or customer service.
• Strong communication and interpersonal skills.
• Confident in leading a team and making decisions.
• Organised and able to manage multiple priorities.
• Customer-focused with a passion for delivering great service.
• Flexible and reliable, with a hands-on approach.
• Experience in a high-volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience supporting recruitment, training, or performance management.

Responsibilities

• Lead the team to deliver excellent customer service and achieve store targets.
• Own key operational areas such as stock management, merchandising, and compliance.
• Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
• Coach and develop team members, providing feedback and support to help them grow.
• Manage the store in the absence of the Store Manager, ensuring smooth day-to-day operations.
• Support recruitment, onboarding, and training of new team members.
• Monitor store performance and contribute ideas to improve sales and efficiency.
• Ensure health & safety, cash handling, and loss prevention procedures are followed.
• Foster a positive, inclusive, and high-performing team culture.

Skills

Supervisory leadership

Retail experience

Communication

Decision making

Organization

Customer focused

Multi-tasking

Retail systems

Tools

Retail systems

Job description

The Works is seeking a Retail Deputy Manager to support the Store Manager and lead a team in delivering outstanding customer service on a busy schedule. You will drive commercial performance, manage stock, merchandising, and daily operations while modelling excellent service and teamwork.

You will train and develop staff, supervise shifts in the Manager's absence, and ensure health and safety, loss prevention, and compliant practices across the store.