Store Team Lead, Braintree

Crocs; Braintree; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a retail leader, where your passion for customer service and sales will shine. In this dynamic role, you’ll foster an engaging team environment while enhancing the shopping experience for consumers. As a proud brand ambassador, you will lead by example, support your team, and ensure operational excellence in a vibrant retail setting. This is an exciting opportunity to make a significant impact in a well-respected brand known for its commitment to quality and customer satisfaction. If you're ready to take the next step in your retail career, we want to hear from you!

Qualifications

• 2-3 years of retail experience preferred, especially in leadership roles.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Deliver outstanding service using the C.H.A.R.M. service model.
• Coordinate and prioritize store activities to meet deadlines.

Skills

Customer Service

Communication Skills

Retail Sales

Team Leadership

Attention to Detail

Tools

POS System

Job description

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What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns
• Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
• Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• 2 – 3 years of total retail experience; with a preference for candidates with previous store leadership roles
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential
• A genuine excitement for retail and sales, with a passion for creating memorable shopping experiences for all consumers.
• Strong communication and interpersonal skills, building rapport with consumers and team members alike.
• A proactive approach to completing tasks efficiently and with attention to detail.
• A commitment to representing Crocs as a proud brand ambassador, embodying the brand’s values and helping drive its success.

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.