Store Supervisor - Milton Keynes

Tesla; Milton Keynes; On-site; GBP 30,000 - 45,000; Full time

Job summary

Tesla is seeking a Store Supervisor in Milton Keynes who will be integral to leading the store’s performance through training and coaching team members, ensuring a best-in-class customer experience, and managing operational tasks. As a front line leader, you will drive sales activities and maintain high standards, while also having a keen focus on employee engagement and development. This role requires a strong background in sales, excellent communication skills, and a passion for Tesla’s mission, offering an exciting opportunity within a dynamic and innovative environment.

Benefits

Dynamic and fast-paced environment

Ongoing training and development

Competitive compensation and benefits package

Safe, clean and fun workplace

Qualifications

• Strong sales performance and understanding of the business and products.
• Track record of coaching and mentoring sales or operational roles.
• In-depth knowledge of sales processes and ability to drive employees to exceed targets.
• Confident in learning and adapting to multiple technologies.
• Valid driver's license.

Responsibilities

• Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location.
• Coaching, training and developing Tesla Advisors at your location.
• Participate in and/or lead all sales, delivery and personnel activities under supervision.
• Analyze data and collaborate with Store leadership to track and manage progress.
• Ensure your team is set up to execute on its key sales objectives.
• Manage customer escalations quickly and effectively.
• Observe, review and continuously provide feedback on employee performance.

Skills

Sales performance understanding

Coaching and mentoring

Organizational skills

Excellent communication skills

Ability to influence stakeholders

Job description

What To Expect
As the Store Supervisor, you are a high-performing, energetic member of the leadership team in your market, reporting to the Store/Area Manager in your country, and responsible for flawless execution of your location hitting all targets. You have shown an aptitude and bias towards developing and guiding people to excel in their jobs. You are a front line leader that gets involved in the day-to-day activities of your team, store operations, and dealing with customers. You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You have a keen eye for operational details and the skills to drive changes and improvements in the team. You can operate independently, but in close cooperation with the Sales and Delivery leadership in your country.

We Offer:

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
• The chance to work with innovative technology, advanced tools and software
• Ongoing training and development to help you grow your skills and career
• A competitive compensation and benefits package
• A safe, clean and fun workplace

What You'll Do
Business Performance & Health

• Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location
• Display a hands-on approach by consistently coaching, training and developing Tesla Advisors at your location
• Participate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your market
• Analyze data and collaborate with Store leadership to track and manage progress
• Maintain operational overview and translate business needs to actions on the floor
• Constantly search for improvement. Provide a hands-on perspective to challenge and give input to the Store manager on their strategic and staff-related decisions.
• Participate in all delivery related activities when and as needed
• Champion change management in your store and local market
• Ensure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow-ups, and driving new orders and all other pre-delivery activities to enable smooth deliveries and high CSAT scores
• Demonstrate ability to seamlessly cover daily store management duties as needed

Customer Experience & Brand Management

• Responsible for ensuring all employees provide a best in class customer experience for every customer
• Ensure all employees align with Tesla's Dress Code and Grooming Guidelines
• Partner with store leadership and operations team on any key events or demand generation activities as needed
• Manage customer escalations quickly and effectively
• Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission
• Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem
• Ensure facility maintenance and showroom presentation adhere to the brand standard
• Control store expenses continually striving to reduce costs

Employee Engagement & Development

• Observe, review and continuously provide feedback on employee performance
• Coach and mentor staff, introduce best practices and enable inclusion and team culture
• Provide robust feedback and input on the performance of Tesla Advisors in your market to your Store/Area Manager to ensure growth on the team
• Support, implement and provide follow-up for all training
• Assist with recruitment activities as needed
• Ensure all employees adhere to Tesla policies and procedures
• Escalate all people issues to store leadership in a timely and effective manner

What You'll Bring

• Strong sales performance and understanding of the business and products
• Track record of coaching and mentoring sales or operational roles
• In-depth knowledge of sales processes and ability to drive employees to exceed targets
• Strong organizational skills
• Unafraid to question and take lead
• Ability to influence stakeholders and peers
• Excellent communication skills in English and local language
• Confident in learning and adapting to multiple technologies
• Passionate about Tesla’s mission
• Valid driver's license