Store Supervisor

Shoe Zone; York and North Yorkshire; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

28–33 days holiday+ after 5 years

Profit share scheme

25% staff discount

Birthday holiday

Progression and development

Pension including life cover

Wellbeing support

Job summary

Shoe Zone is seeking a Store Supervisor in York (YO30 4WZ). This full-time, permanent role involves stepping in for the Store Manager when needed and leading a team to deliver excellent customer service daily.

You will join a busy retail setting with a competitive benefits package, including a generous holiday allowance and staff discounts. This role requires a proactive, customer-focused supervisor to drive store performance.

Qualifications

• Retail management or supervisory experience preferred.
• Flexible availability and shifts.
• Strong customer service and leadership skills.

Responsibilities

• Ensure every customer receives excellent first class service.
• Coach and support your team to maintain service standards.
• Lead in a busy, fast-paced retail environment.
• Keep the shop floor looking presentable at all times.

Skills

Retail management

Supervisory experience

Flexibility

Job description

Store Supervisor

CAPTION:

• Company: Shoe Zone
• Salary: Not specified
• Hours: Full-time
• Location: YO30 4WZ
• Job type: Permanent
• Posting date: 11 Sept 2026
• Closing date: 9 Oct 2026

Summary

Shoezone has an opportunity for a Store Supervisor to join our team based in York. You will join us on a Full Time, Permanent basis and in return, you will receive a competitive salary, thorough training and great benefits.

This position is required to work 25 hours a week, flexibility is required and the core rota is subject to change based on the needs of the business.

Are you looking at taking the next step up in your career ladder? This could be the perfect match for you!

About Us

We are a town centre, retail park and digital footwear retailer, offering low price and high-quality footwear for the whole family, with free next day delivery on all orders, seven days a week. We operate from 257 stores and have approximately 2,000 employees across the UK.

Our store portfolio consists of 50 town centre stores, which stock the core Shoe Zone product range, and 163 hybrid town centre stores, along with 44 larger retail park stores which also stock additional brands such as Skechers, Hush Puppies, and Kickers.

Shoezone.com, which stocks online exclusive footwear, combined with our store network and marketplaces, ensures a full multi-channel offering for great customer service.

During an average year, we sell 14.5 million pairs of shoes per annum at an average retail price of £13.

The Supervisor Role

We are looking for somebody who can step up to the challenge to support the Store Manager and run the Store in their absence. Being a team player is also important, an all-rounder who is flexible and able to support the store.

Key Duties and Responsibilities

• Ensure every customer receives excellent first class service, with a warm, friendly and helpful approach
• Coach and support your team to the same customer service standard
• Work in a busy and fast-paced environment
• Make sure that the shop floor looks great at all times

What We're Looking for in Our Supervisor

• Someone who takes a huge pride in what they do
• Retail Management/supervisory experience would be desirable
• Flexible (your availability will be discussed at interview stage)

Benefits

• Holidays starting at 28 days, increasing to 33 days after 5 years of service
• Profit Share Scheme
• 25% Discount on all our product range
• Birthday Holiday
• Opportunities for Progression and Development
• Workplace pension including life cover
• Access to wellbeing support

Due to the number of applications we receive, if you haven't heard from us 4 weeks after submitting your application, please assume that you have been unsuccessful.