Store Supervisor

Premier Community - Home Care; Swadlincote; On-site; Full time

Job summary

A leading company focused on mobility products is seeking a Store Supervisor to enhance the customer experience in their retail store. This role involves supervising operations, supporting the team, and engaging warmly with customers to help maintain their independence through mobility aids. The position offers a chance to make a positive impact while working in a supportive environment.

Benefits

Supportive, family-run working environment

Training on mobility products and services

Opportunities for progression

Staff discount on mobility products

Company pension and holiday allowance

Qualifications

• Retail or supervisory experience preferred.
• A genuine desire to help people and make a positive difference.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervise daily store operations ensuring excellent customer service.
• Support a small retail and care team.
• Engage with customers and guide them to appropriate products.

Skills

Customer Service

Communication

Leadership

Attention to Detail

Job description

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About Us

We’re a long-standing, family-run business proudly serving Derbyshire and Nottinghamshire. As the region’s leading care provider, we’re committed to supporting our local community by offering trusted, high-quality mobility products and services. From walkers and wheelchairs to stairlifts and digital Lifeline alarms, our goal is to make everyday life safer, easier, and more comfortable for those who need it most.

The Role

We’re looking for a friendly and motivated Store Supervisor to join our Mobility Retail team. You'll lead day-to-day operations in the shop, support customers with compassion and care, and ensure our store remains a welcoming space for those looking to maintain their independence.

Key Responsibilities

• Supervise daily store operations, ensuring excellent customer service at all times
  
• Support a small retail and care team, delegating tasks and mentoring team members
  
• Engage with customers in a warm, respectful manner—understanding their needs and guiding them to the right products or services
  
• Maintain high standards of merchandising, cleanliness, and stock management
  
• Support the ordering, pricing, and displaying of stock
  
• Assist with minor product demonstrations (e.g., showing how to safely use mobility aids)
  
• Promote and explain our Lifeline and care-related services to customers and their families
  
• Handle customer enquiries, returns, and issues professionally and efficiently
  
• Ensure all health & safety and safeguarding standards are met in-store
  
  
  
  

Location: Unit 10, Rink Drive, Swadlincote, DE11 8JL
Job Type: Full-Time
Salary: £13.00 - £13.50PH

About Us

We’re a long-standing, family-run business proudly serving Derbyshire and Nottinghamshire. As the region’s leading care provider, we’re committed to supporting our local community by offering trusted, high-quality mobility products and services. From walkers and wheelchairs to stairlifts and digital Lifeline alarms, our goal is to make everyday life safer, easier, and more comfortable for those who need it most.

The Role

We’re looking for a friendly and motivated Store Supervisor to join our Mobility Retail team. You'll lead day-to-day operations in the shop, support customers with compassion and care, and ensure our store remains a welcoming space for those looking to maintain their independence.

Key Responsibilities

• Supervise daily store operations, ensuring excellent customer service at all times
  
• Support a small retail and care team, delegating tasks and mentoring team members
  
• Engage with customers in a warm, respectful manner—understanding their needs and guiding them to the right products or services
  
• Maintain high standards of merchandising, cleanliness, and stock management
  
• Support the ordering, pricing, and displaying of stock
  
• Assist with minor product demonstrations (e.g., showing how to safely use mobility aids)
  
• Promote and explain our Lifeline and care-related services to customers and their families
  
• Handle customer enquiries, returns, and issues professionally and efficiently
  
• Ensure all health & safety and safeguarding standards are met in-store
  
  
  
  

Requirements

About You

• Retail or supervisory experience (mobility or healthcare retail preferred, but not essential)
  
• A genuine desire to help people and make a positive difference in the community
  
• Excellent communication and interpersonal skills
  
• Calm, patient, and supportive—especially with older or vulnerable customers
  
• Organised and proactive, with good attention to detail
  
• IT literate and comfortable using EPOS and stock systems
  
• Reliable and flexible, with a hands-on attitude
  
  
  
  

Benefits

What We Offer

• A rewarding role where you truly make a difference in people’s lives
  
• Supportive, family-run working environment
  
• Training on mobility products and services (no prior knowledge needed)
  
• Opportunities for progression within our growing care business
  
• Staff discount on mobility products
  
• Company pension and holiday allowance
  

Join us and be part of a team that supports independence, dignity, and care in your local community.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Retail

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