Store Supervisor

Ashworth and Parker Limited; North East; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Newcastle Upon Tyne is seeking a Supervisor to drive sales and lead the team in delivering exceptional customer service. The ideal candidate will have experience in retail, strong leadership skills, and a passion for the industry. You will oversee store operations, ensure high standards, and support staff in their development. This full-time, permanent position offers competitive salary and various employee benefits.

Benefits

28 days holiday

Competitive salary

Birthday off

Company pension scheme

Generous staff discount

Employee Assistance Programme

Career progression opportunities

Cycle-to-work scheme

Qualifications

• Impeccable personal presentation.
• Ambition within the retail function.
• Charismatic with enticing energy.

Responsibilities

• Drive sales and offer exceptional customer service.
• Supervise the sales team to achieve targets.
• Lead by demonstrating exemplary service techniques.
• Deputise for management in their absence.
• Maintain high standards of store image.

Skills

Customer service

Sales driven

Team leadership

Excellent communication

Personal presentation

Job description

Recognised as one of the fastest growing Companies in the UK, it’s a really exciting time to be joining END. If you’re positive, passionate and dedicated and want to be part of our future success this could be the role for you.

SUPERVISOR – FULL-TIME - NEWCASTLE UPON TYNE

Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Bringing a combination of celebrated designers and emerging brands that were hard to come by outside of London, our first store in the UK nurtured a community of like-minded individuals who shared a passion within this ever-evolving culture.

Since then, END. has become a technology led retailer that provides a curated blend of menswear, womenswear, sneakers, homeware and lifestyle products for a global community.

At the core of everything we do as a brand is our customers. We recognise that it is our team and culture that makes the difference to our customers. With over 600 employees across our HQ, offices and retail locations, this customer centred approach continues to be a key focus for all END. staff.

Reporting to the Store Manager and working within a watertight team, you will be part of an inspirational group who settle for nothing less than the absolute best. Come to us with high standards and big ideas and become part of a ground-breaking retail team
What you'll be doing:
Key responsibilities

• You will personally drive sales offering exceptional customer service and building a personal client list.
• You will supervise and service drive the sales team working with them to achieve sales targets.
• You will lead the team in excellence of service through outwardly displaying exemplary service techniques.
• You will deputise for the Manager and Assistant Managers in their absence in all aspects of their role.
• You will be familiar with the entire running of the Store Operations with a good working knowledge of the processes behind all services and procedures.
• You will support the Management team in training to ensure all staff are equipped with knowledge relevant to the industry and the specific product END. represents.
• You will have a constant awareness of security issues at all times.
• You will identify opportunities and initiatives to continually improve performance, communicating them to the Store Manager regularly.
• You will ensure that the store image is in line with business standards by conducting and following up on floor walks to maintain awareness of product and merchandising standards, utilising floorplans, replenishing stock and following VM guidelines.
• You will maintain workplace safety and provide a healthy environment for staff and customers.

What you'll be able to demonstrate:
Skills and experience

• It is imperative that you are a brand ambassador for END. with impeccable personal presentation.
• You should have ambition within the Retail function – we want to develop you within our business.
• You should be prepared and energised to put in the necessary effort to help make the business a success.
• You must have a genuine love for your work and the industry you are in.
• You must be charismatic with an energy that entices people.
• You should be able to demonstrate excellent written and verbal communication skills

What we can offer you:

• 28 days holiday (including bank holidays)
• Competitive salary
• Your birthday off
• Company pension scheme
• Generous staff discount from day one
• Access to Employee Assistance Programme
• Opportunities for professional development and career progression
• Cycle-to-work scheme

Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.

If you have what it takes to be part of our future success, we want to hear from you.

Please note - for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.

Type of employment: Permanent, full-time