Store Supervisor

Robert Dyas; Greater London; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Fantastic training

Team development

Mental health support

Incentives program

Company pension

Apprenticeship scheme

Benefits hub discount

Job summary

Robert Dyas is seeking a Store Supervisor to support the store management team in Greater London. You will drive turnover and revenues using lean principles while delivering outstanding customer service and acting as a brand ambassador.

You will help train colleagues, maintain high visual standards, and ensure store security and policy compliance, stepping up in the absence of the Store/Assistant Manager to safeguard people and property and to drive KPI achievement.

Qualifications

• Be an ambassador for Robert Dyas and the Theo Paphitis Retail Group, learning about the business and sharing knowledge with customers.
• Provide a consistently high level of customer service to make Robert Dyas a go-to High Street store.
• Assist with training and motivate the team to maximise performance and KPIs.

Responsibilities

• Act as ambassador for Robert Dyas and Theo Paphitis Retail Group; learn about the business and share knowledge with customers.
• Contribute towards making Robert Dyas a go to place on the High Street by providing a consistent high level of customer service.
• Drive a culture of excellent customer service; assist with training using available tools to maximise team performance.
• Ensure the security and accuracy of all company systems and ensure systems are used by all team members per company policies.
• Promote high visual merchandising standards; maintain store housekeeping to a high standard.
• In the absence of the Store/Assistant Manager, assume accountability for security and safety; motivate colleagues to drive sales and KPI achievement; liaise with Retail Support Centre; assist with weekly timesheets.

Job description

The Role:

As a Store Supervisor you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Robert Dyas brand.

What you will get from us:

• Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business
• A great Team to work with where you can progress and make a difference at all levels
• Access to mental health first aiders
• Ongoing incentives to reward your performance
• Company Pension scheme
• Apprenticeship scheme to continue your development
• Generous discount at at TPRG and on our benefits hub

What will you do?

• Act as an ambassador for Robert Dyas and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
• Contribute towards making Robert Dyas a go to place on the High Street by providing a consistent high level of customer service
• Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, Assist with the training of colleagues, utilising available tools to maximise the performance of the team
• Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures
• Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
• In the absence of the Store/Assistant Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures. Motivate all colleagues to drive sales and to achieve required KPIs. Liaise with the Retail Support Centre should any issues need to be reported. Support with any weekly time sheets.

Who we are:

We're a multiple channel retailer with just under 100 stores across Southern England and a strong online business. We began as Ironmongers 150 years ago but now we're so much more. Kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, ironmongery - we have almost everything that you need for your home and garden.

We're growing a multi-channel business where our customers can choose when, where and how to shop. We're developing our e-commerce, marketing, customer service and distribution functions to support both the on and offline businesses and drive growth. It's a very exciting time to be part of a growing business that is rising to the challenges of today's retail environment.