Store Assistant Manager

Robert Dyas; Banbury; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Fantastic training and development

Team to work with and progression

Mental health first aiders

Ongoing incentives

Company Pension scheme

Apprenticeship scheme

Discount on benefits hub

Job summary

Robert Dyas in Banbury, UK is seeking an Assistant Manager to lead a strong team and deliver outstanding customer service. You will coach and inspire colleagues to improve customer loyalty, drive turnover and revenues, and support the Manager to meet financial KPIs including wages and shrinkage.

You will help maintain high standards, train staff, and implement initiatives across promotions, stock, and store layout to optimise performance.

Qualifications

• Experience leading a retail team and delivering KPI targets.
• Strong customer service focus with ability to upsell.
• Skilled at coaching and developing colleagues.

Responsibilities

• Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty
• Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
• Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required
• Manage and minimise all controllable costs efficiently and within planned budgets
• Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations
• Recruit, develop and retain high calibre colleagues that reflect the Robert Dyas and TPRG Values and Behaviours
• Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets
• Drive a culture of coaching and development within the store

Skills

Customer service

Team leadership

Coaching

Upselling

KPI management

Job description

The Role:

As an Assistant Manager you will be responsible for a strong team, you'll coach and inspire the team to deliver excellent customer service to ensure customers return time and again, driving forward both turnover and revenues. Assist the Manager to achieve financial KPIs, including wages, wastage and shrinkage, together with non-financials such as customer service/feedback, internal audit and standards and compliance.

What you will get from us:

• Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business
• A great Team to work with where you can progress and make a difference at all levels
• Access to mental health first aiders
• Ongoing incentives to reward your performance
• Company Pension scheme
• Apprenticeship scheme to continue your development
• Generous discount at TPRG and on our amazing benefits hub

What will you do?

• Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty
• Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
• Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required
• Manage and minimise all controllable costs efficiently and within planned budgets
• Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations
• Recruit, develop and retain high calibre colleagues that reflect the Robert Dyas and TPRG Values and Behaviours
• Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets
• Drive a culture of coaching and development within the store

Who we are:

We're a multiple channel retailer with just under 100 stores across Southern England and a strong online business. We began as Ironmongers 150 years ago but now we're so much more. Kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, ironmongery - we have almost everything that you need for your home and garden.

We're growing a multi-channel business where our customers can choose when, where and how to shop. We're developing our e-commerce, marketing, customer service and distribution functions to support both the on and offline businesses and drive growth. It's a very exciting time to be part of a growing business that is rising to the challenges of today's retail environment.