Store Supervisor

Ryman; Glasgow; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading stationery retailer is seeking a Store Supervisor in Glasgow to enhance customer service and support sales. The role involves training staff and maintaining high standards of security and merchandising. Candidates should be passionate, driven, and able to adapt in a busy retail environment. Competitive pay, a dynamic working team, and training programs are offered.

Benefits

Competitive pay package

Generous holiday allowance

Pension scheme

Exclusive discounts

Cycle2Work scheme

Qualifications

• Passion for the Ryman brand and exceeding customer expectations.
• Ability to handle multiple tasks and adapt to change.
• Dedication to learning and developing skills.

Responsibilities

• Support the store management team to drive turnover and revenues.
• Contribute to making Ryman the number one High Street Stationer.
• Assume accountability for store security and safety in the absence of managers.

Skills

Customer service excellence

Sales maximisation

Team leadership

Communication

Problem-solving

Job description

Are you looking to join our set?

If so, we have an exciting opportunity to sharpen your skills and become a Supervisor working 12 hours per week.

WHAT WILL THIS ROLE INVOLVE?

As a Store Supervisor, you will be responsible for supporting the store management team. You'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Ryman brand.

WHAT WILL YOU BE RESPONSIBLE FOR?

• Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers.
• Contribute towards making Ryman the number one High Street Stationer by providing a consistent high level of customer service.
• Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically. Assist with the training of colleagues, utilising available tools to maximise team performance.
• Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures.
• Promote high visual merchandising standards; ensure that store housekeeping standards are high and continually achieved.
• In the absence of the Store/Deputy Manager, assume full accountability for the overall security and safety of our people and property, ensuring the branch operates in line with company policies and procedures. Motivate colleagues to drive sales and achieve KPIs. Liaise with the Retail Support Centre for reporting issues. Support with weekly timesheets.

WHAT WOULD WE LIKE TO SEE IN YOU?

• Passion for the Ryman Brand and our associated companies.
• Passion for exceeding customer expectations.
• Enthusiastic, driven, and results-focused.
• Self-motivated with the ability to work independently and as part of a team.
• Confident in maximising sales opportunities.
• Ability to handle multiple tasks and challenges while meeting deadlines.
• Adaptability to change, as every day is different and fast-paced.
• Willingness to 'roll up your sleeves' and get involved.
• Commercial awareness and proactive sales maximisation.
• Problem-solving skills with effective solutions.
• Strong communication and collaboration skills.
• Dedication to learning and developing skills for yourself and your team.
• Flexibility in working hours and location.

WHAT WILL WE OFFER YOU?

• A passionate, dynamic team where your growth, ideas, and impact matter.
• A competitive pay package.
• Company pension scheme with options to enhance.
• Generous holiday allowance including an extra wellbeing day.
• Training programmes to excel in your role.
• Opportunities through apprenticeship programmes to build skills.
• Access to mental health support, wellness sessions, and groups.
• Exclusive discounts across our brands and benefits hub.
• Cycle2Work scheme.
• Long service and recognition awards.
• Colleague referral scheme.

WHO ARE WE?

Founded by Henry J Ryman in 1893, Ryman has been a leading destination for stationery, office supplies, printing, and technology for over 130 years. Part of the Theo Paphitis Retail Group, which includes Robert Dyas, Boux Avenue, and London Graphic Centre.

From our first store on Great Portland Street, we have expanded to over 200 locations and a thriving online presence. We are committed to supporting our colleagues' growth and success.

All our teams are passionate about retail, putting customers first, and delivering results through resilience, innovation, and adaptability. If you're a team player ready to make an impact, this role could be for you.

Ryman is an equal opportunities employer. We promote diversity and inclusivity, following the guidelines of the Equality Act. We celebrate differences and encourage everyone to be themselves at work.

PLEASE NOTE: THIS JOB DESCRIPTION IS NOT EXHAUSTIVE, AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS NECESSARY.