Store Supervisor

Poundland & Dealz; Birkenhead; On-site; GBP 20,000 - 25,000; Full time

Job summary

Poundland & Dealz seeks motivated Supervisors to join their dynamic team in Birkenhead. Role includes managing shifts, coaching colleagues, and ensuring exceptional service, fostering a welcoming store environment. Join a leading retailer that values growth, excellence, and teamwork.

Benefits

10% discount in-store

Family-Friendly Benefits

Loyalty Awards

Exclusive discounts via My Staff Shop

Opportunities for Apprenticeships & Career Development

Life Assurance

Employee Assistance Programme for health & wellbeing

Holiday allowance increasing up to 33 days

Birthday leave

Qualifications

• Flexibility in working hours, including shift work.
• Experience in retail supervision is preferred.

Responsibilities

• Manage shifts and delegate tasks effectively.
• Ensure excellent customer service and store standards.
• Support and develop colleagues through training.

Skills

Customer Service

Leadership

Communication

Job description

Poundland & Dealz is one of the UK's largest discount retailers, with around 900 stores serving over seven million customers a day across the UK and Ireland. Our vision is to 'create amazing value every day' for our customers.

At the heart of our business are our 18,000 colleagues in our stores, distribution centres, and support centres based in Walsall and Watford. We foster a fun, hardworking environment where passion and resilience drive success. #proudland

Our Supervisors play an active role in our store management team by supporting Store and Assistant Managers with supervising store processes and procedures.

A typical day for our Supervisors might include opening or closing the store, managing shifts, delegating tasks, coaching colleagues, and ensuring excellent customer service, all while having fun.

They help create a welcoming store environment and promote a culture of trust and respect. Empowered to deliver the best service, they enhance the experience for both customers and colleagues.

• Promote the best experience for our customers
• Support and develop colleagues through training
• Drive personal development
• Monitor store standards and stock levels
• Handle deliveries
• Follow cash handling and security procedures
• Communicate effectively within the store
• Plan and organise tasks and schedules

Flexibility in working hours is required, including shift work.

Benefits include:

• A four-week induction program
• 10% discount in-store, including PEP&CO
• Family-Friendly Benefits
• Loyalty Awards
• Exclusive discounts via My Staff Shop
• Opportunities for Apprenticeships & Career Development
• Life Assurance
• Employee Assistance Programme for health & wellbeing
• Holiday allowance increasing up to 33 days
• Birthday leave

Since 1990, Poundland has grown into a retail leader with over 900 stores and nearly 18,500 colleagues across the UK and Ireland. Dealz, added in 2011, has further expanded our reach, offering unmatched value to millions.

We don't just sell products at unbeatable prices; we foster an environment where colleagues can thrive and contribute to our mission. Our culture is built on excellence, inclusion, and sustainability, empowering team members to be their best and make a positive community impact. Our core behaviours—Love our customers, Care for our colleagues, Protect the Pounds & Euros—guide everything we do, creating a fun, friendly, and inspiring workplace where everyone can excel.