Sales Associate - The North Face

VF Corp.; Braintree; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Staff discount 50%

Pension scheme

Career development

Training program

Inclusive culture

Job summary

The North Face team in Braintree, Essex is seeking a part-time Sales Associate to deliver an exceptional shopping experience. You will welcome customers, share product knowledge, and maintain brand standards on the shop floor.

Flexibility for weekends and evenings is helpful. Prior retail experience is welcome but not required; enthusiasm for fashion and customer service matters most. VF’s guiding principles guide how we work and serve customers.

Qualifications

• Excellent customer service and communication in English.
• Knowledge of fashion and retail trends is a plus.
• Ability to maintain merchandising standards according to brand guidelines.

Responsibilities

• Provide the highest level of customer service, ensuring all customers are treated with respect.
• Develop thorough knowledge of products in store.
• Maintain merchandising standards in accordance with brand guidelines.
• Keep up to date with current trends and the brand’s place in the market.
• Follow all store and stock room procedures.

Skills

Customer service

Product knowledge

Merchandising

Brand guidelines

English skills

Job description

Position Overview

Sales Associate (part-time, 12hrs/week) for the chance to be part of an amazing team and be responsible for providing our customers with a memorable shopping experience! We’re looking for passionate Sales Associates (part-time) to join our The North Face team based in Braintree, Essex. As a Sales Associate you will inspire our customers, deliver an excellent service, and help maintain the highest standards on our shop floor. The North Face is the premier exploration company in the world. We spark curiosity. We dare to disrupt. We create communities. And we lead with integrity. We are a community of explorers and are constantly looking for new ideas, places and people to connect with.

Key Responsibilities

We expect that our Sales Associates help deliver a memorable retail experience by:

• Providing the highest level of customer service, ensuring that all customers are treated with respect
• Developing a thorough knowledge of products in store
• Maintaining merchandising standards in accordance with brand guidelines
• Keeping up to date with current trends and the brand’s place within the market
• Following all operational procedures in the store and in the stock room.

What makes you the perfect Sales Associate?

You love interacting with customers. You set a great example for the rest of the team with your hands‑on mentality, enthusiasm, and passion for delivering a fantastic customer experience. You have a positive can‑do attitude, facing all situations in the store. You are passionate about our brand, fashion, and retail in general. You have excellent written and verbal communication in English (another language is a plus but not necessary). You are flexible when it comes to working weekends, evenings and holidays as necessary. Previous experience is great but not necessary. What matters most of all is that you live and demonstrate our Guiding Principles: Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Persevere.

What’s in it for you?

We offer comprehensive benefits that encourage mental, physical and financial well‑being for all VF associates. When it comes to benefits, we’re the total package.

Most companies say they offer a competitive salary, an amazing bonus and pension scheme and staff discounts (btw we offer 50%!). And we offer the same. Only different. Along with this you will have:

• Career ownership, enabling you to build your knowledge and experience across different brands
• A supportive feedback‑based culture where respect and integrity guide us in what we do
• Tailored training. From an induction to ongoing online and face‑to‑face training sessions, we are committed to helping you grow, both professionally and personally
• Free to Be We strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

Equality & Diversity

We are an Equal Opportunity Employer.

VF Diversity Vision Statement VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor. VF is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, and will do so by striving to identify, prevent and remove barriers to accessibility wherever possible as well as by meeting the accessibility requirements under the ADA, AODA, and other applicable state, local or provincial regulations. VF is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA and complying with the ADA and AODA Standards for Accessible Design, and other applicable regulations. If you need an accommodation or have any questions regarding this statement, please send your request to [e-mail].