Store Service Advisor (Full -Time)

END.; Manchester; On-site; GBP 24,000 - 30,000; Full time

Job summary

END. is looking for a Store Service Advisor in Manchester to enhance its current team. The ideal candidate will have a passion for luxury fashion, a strong customer service background, and a desire for career development. Newly engaging customers while supporting the sales team is crucial for success in this role.

Benefits

29 days holiday (including bank holidays and birthday)

Company pension scheme

Access to Employee Assistance Programme

Opportunities for professional development and career progression

Qualifications

• Experience in a customer-facing role, ideally in luxury fashion or related industry.
• Sociable and charismatic, with the ability to engage with all customer types.
• Excellent written and verbal communication skills.

Responsibilities

• Developing and maintaining customer relationships to achieve sales targets.
• Supporting the store team to maximize sales and enhance company profile.
• Displaying exemplary service techniques to ensure excellent customer service.

Skills

Customer service

Communication

Engagement

Job description

Store Service Advisor (Full -Time), Manchester

Client:

END.

Location:

Manchester, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

4c26dc7ae0c8

Job Views:

50

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

Recognised as one of the fastest growing Companies in the UK, it’s a really exciting time to be joining END. If you’re positive, passionate and dedicated and want to be part of our future success this could be the role for you.

Over the last 18 years, END. has evolved into a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops.

END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our industry leading retail stores in Newcastle, Glasgow, Manchester, London and Milan.

Our Manchester operation spans 2 floors representing stalwart brands from our 450+ brand portfolio. Exceptional service is the norm alongside second to none brand expertise.

We need an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team. We want individuals who can offer an exclusive personalised service that matches the industry we represent. Your main role will be to newly engage with customers whilst developing potential customers and building upon the existing customer base; whilst exceeding customer and Company expectations at every level.

What you'll be doing:

Key responsibilities

• You will network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
• You will support the store team in its combined efforts to maximise sales and heighten Company profile.
• You will outwardly display exemplary service techniques driving excellence of service as a basic standard.
• You will support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
• You will maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
• You will share your in depth knowledge of the product we sell and the industry within which we work with our customer base.
• You will handle all financial transactions professionally assuming accountability for accuracy.

What you'll be able to demonstrate:

Skills and experience

• You must have experience in a customer facing role, ideally within luxury fashion or a related industry.
  
• Ambition within the Retail function – we want to develop you within our business.
• You must be sociable and charismatic with an innate ability to engage with and interact with all customer types.
• You should be able to demonstrate excellent written and verbal communication skills.

What we can offer you

• 29 days holiday (including bank holidays and birthday)
• Company pension scheme
• Access to Employee Assistance Programme
• Opportunities for professional development and career progression

Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.

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Created on 22/06/2025 by TN United Kingdom