Store Service Advisor (Full Time)

END.; England; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join END. as a Store Service Advisor in Newcastle, where you'll engage with customers in the luxury fashion sector. This role emphasizes excellent customer service, building relationships, and contributing to a high-performing team. With opportunities for professional development and a generous benefits package, become part of a forward-thinking company committed to excellence in retail.

Benefits

Generous staff discount and sales

28 days holiday including bank holidays and birthday

Access to exclusive benefits platform

Employee Assistance Programme

Healthcare Benefits provider access

Company pension scheme

Opportunities for professional development

Qualifications

• Experience in a customer-facing role, ideally in luxury fashion.
• Ambition for development within retail.
• Excellent written and verbal communication skills.

Responsibilities

• Develop new and maintain existing customer relationships to meet sales targets.
• Support the store team to maximise sales.
• Display exemplary service techniques as a standard.

Skills

Customer Service

Communication Skills

Charisma

Job description

Recognised as one of the fastest growing Companies in the UK, it’s a really exciting time to be joining END. If you’re positive, passionate and dedicated and want to be part of our future success this could be the role for you.

STORE SERVICE ADVISOR - FULL TIME, NEWCASTLE

Over the last 19 years, END. has evolved into a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops.

END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our industry leading retail stores in Newcastle, Glasgow, Manchester, London and Milan.

We need an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team. We want individuals who can offer an exclusive personalised service that matches the industry we represent. Your main role will be to newly engage with customers whilst developing potential customers and building upon the existing customer base; whilst exceeding customer and Company expectations at every level.

What you'll be doing:

Key responsibilities

• You will network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
• You will support the store team in its combined efforts to maximise sales and heighten Company profile.
• You will outwardly display exemplary service techniques driving excellence of service as a basic standard.
• You will support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
• You will maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
• You will share your in depth knowledge of the product we sell and the industry within which we work with our customer base.
• You will handle all financial transactions professionally assuming accountability for accuracy.

What you'll be able to demonstrate:

Skills and experience

• You must have experience in a customer facing role, ideally within luxury fashion or a related industry.
  
• Ambition within the Retail function – we want to develop you within our business.
• You must be sociable and charismatic with an innate ability to engage with and interact with all customer types.
• You should be able to demonstrate excellent written and verbal communication skills.

What we can offer you

• Generous staff discount and staff sales
• 28 days holidays including bank holidays and birthday
• Access to END. Exclusives benefits platform
• Access to Employee Assistance Programme
• Registered access to Healthcare Benefits provider
• Company pension scheme
• Opportunities for professional development and career progression

Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.

If you have what it takes to be part of our future success we want to hear from you.

Please note - for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.

Type of employment: Permanent, full time